About Fadhel
IT Delivery & Operations Leader combining strong technical expertise with exceptional interpersonal skills. Proven success in designing, implementing, and supporting IT technologies and business processes across cross-functional, international teams. Skilled at driving complex projects, building efficient workflows, and leading high-performing teams to deliver measurable business impact. Strong expertise in aligning technology solutions with strategic objectives, ensuring operational excellence, and fostering collaboration and innovation in dynamic environments.
Interpersonal Skills:
Problem Solving | Analytical Thinking | Customer-Focused | Goal-Oriented | Global Multicultural & Cross-functional Collaboration | Coordination & Facilitation | Structured Approach | Team Spirit | Leadership | Autonomous | Stress & Time Management | Clear Communication | Attention to Detail
Technical Skills:
- R&D | Software Engineering & Development
- Production Support (2nd & 3rd Level)
- Agile (Scrum, Kanban, SAFe) | SDLC
- Product Management
- IT Service Management | Application Management Services (ITIL Certified)
- Software Implementation | Service Delivery Management
- IT Infrastructure | Cloud | SaaS | Data Engineering
- Project Management (PRINCE2 Certified)
English
Native or bilingual
French
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- Self-EmployedGlobal Lead IT Delivery & OperationsDIGITAL AND ITJanuary 2026 - Today (5 months)Paris, France● Leading IT Delivery and Operations across cross-functional, international, high-performing teams (Plan & Build / Run)● Driving the design, implementation, and support of technology solutions and streamlined processes to align IT capabilities with business objectives and enhance operational efficiency and service performanceEnvironment:- Agile (Scrum, Kanban, SAFe) / Global cross-functional Collaboration- ITIL / IT Service Management / Application Management Services / MCO / TMA- SDLC / IT Application & Infrastructure- PRINCE2 / PMP- ServiceNow / Salesforce / Jira / Confluence
- TechnipEnergiesIntegration & Support ManagerENERGY AND UTILITIESSeptember 2025 - December 2025 (3 months)Paris, FranceBU: DigiTeam - Paris Operation Center● Managing the Paris OC Integration & Support: 700+ services of the group IS, including HRSD, HCM, Facilities, Health Center, and Travel Agency, leading a cross-functional team across six countries: France, Netherlands, Belgium, UK (Scotland), Malaysia, and IndiaEnvironment: Agile Scrum / ITIL / ServiceNow / PRINCE2 / Microsoft 365 / Technip Group IS
- Capgemini, Safran Aircraft EngineGlobal Lead IT Delivery & OperationsAVIATION AND AEROSPACEOctober 2023 - August 2025 (1 year and 10 months)Paris, FranceBU: IT Department – IRIS application domain: 50+ factory business applications across different industrial sites● Leading communication, coordination, and tracking to ensure alignment and delivery efficiency:
- Internally with business application owners (Engine, Logistics, Quality, HR…)
- Externally with third-party software and infrastructure providers (TMA), including SLA and KPIs monitoring
● Application management: managing operations and maintenance (MCO) of the IRIS domain including incidents, problems, changes, migrations and their associated processes● Technical Project Management- Ensuring technical reliability: architecture, source code versioning, performance optimization
- Environments standardization (QA, UAT, PROD)
- Application servers version upgrade: Windows Server, .NET and MS SQL Server
● Planning and coordinating production releases and UAT validations to ensure smooth deploymentsEnvironment:- ITIL / Agile Scrum / PRINCE2 / V-Model / ServiceNow / Redmine / MCO / TMA / Python / TCP/IP- Microsoft 365 / Windows Server / SQL Server / .NET / C# / Microsoft IIS / Active Directory / PowerShell
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Education
- National Engineer Diploma in Computer SciencesUniversity of Tunis Manar2009National Engineer Diploma in Computer Sciences
- Preparatory Cycle for Engineering studiesPreparatory Institute for Engineering Studies2005Preparatory Cycle for Engineering studies
Certifications
- PRINCE2® Foundation Certificate in Project ManagementPeopleCert / AXELOS2026
- ITIL® 4 Foundation Certificate in IT Service ManagementPeopleCert / AXELOS2025