Evan Gaunelle

Freelance Customer Care for Indy, I support self-employed individuals and freelancers in managing their accounting and administrative obligations. My mission is to offer a clear, reassuring, and efficient customer experience, guiding each user in mastering the platform. I resolve complex requests related to declarations and accounting, and I simplify technical concepts to make them accessible. I collaborate with Product and Tech teams to continuously improve user experience and internal processes. Rigorous, pedagogical, and solution-oriented, I transform every interaction into a positive experience, fostering customer satisfaction and loyalty.

Customer Care at Simplébo, I support small businesses and entrepreneurs in creating, managing, and optimizing their websites. My mission is to offer a fluid and reassuring customer experience, by quickly responding to their needs and guiding them in using digital tools. I provide multi-channel support (email, chat, phone), I resolve technical and functional issues, and I simplify digital concepts to make them accessible to everyone. I work closely with the Product and Marketing teams to improve features and user experience. Rigorous, pedagogical, and solution-oriented, I transform every interaction into a positive experience to foster customer satisfaction and loyalty.

Customer Care at Indy, I support self-employed individuals (freelancers, liberal professions, consultants) in managing their accounting and administrative obligations. My mission is to ensure a fluid, reassuring, and efficient customer experience at every stage of their journey. I manage and resolve sometimes complex requests related to tax declarations and fiscal matters, while simplifying technical concepts to make them accessible. I collaborate closely with the Product and Tech teams to continuously improve user experience and optimize internal processes. Solution-oriented, pedagogical, and rigorous, I strive to transform every interaction into a positive experience fostering customer satisfaction and loyalty.