Ethan Fernandez

Contributed to the design of the company's website by creating wireframes and improving UI flow. Assisted in the redesign of the internal employee portal to enhance usability and efficiency. Collaborated with the team to align user needs with business goals across web and internal platforms.

As a Sales/Customer Service Associate, I am responsible for delivering exceptional customer service and ensuring smooth operations in a fast-paced environment. My key duties include providing customer support, inputting information to generate shipping labels, and packing and preparing packages for pickup and drop-off. I also serve as a Notary Public, handle incoming calls, and assist customers with printing, faxing, and passport photo services. Additionally, I maintain an organized work environment, ensuring all tasks are completed efficiently and accurately. This role requires strong multitasking skills, attention to detail, and a commitment to providing a positive customer experience.

Efficiently handled the loading, unloading, and sorting of packages and cargo to ensure timely delivery. Operated ground support equipment to move freight and secure shipments, adhering to strict safety protocols. Collaborated with team members to meet tight schedules and maintain operational efficiency. Conducted inspections and ensured proper handling of shipments to maintain FedEx's high standards of service. Excelled in a fast-paced environment while demonstrating strong attention to detail and organizational skills.