Ethan B.

Achievements

• Operational and strategic management of critical production applications, ensuring their availability, performance, and security.

• Multi-stakeholder coordination (Business Owners, IT, Production, Security) to ensure service continuity and SLA compliance.

• Incident supervision, crisis management, planning, and monitoring of production releases in a highly regulated environment.

• Implementation of corrective and preventive actions, change management, and ITIL process optimization.

• Commitment to results, optimization of application resilience, and contribution to the IT department's performance objectives.

• Keywords: critical applications, service continuity, SLA, IT performance, security, optimization, change management, transverse coordination, IT department, ITIL, agility. Technical Environment Office Suite, Copilot, proprietary software, GitLab CI/CD, Kyss, Reporting, ServiceNow, Jira, Confluence… SAFe Environment.

Analysis and audit of the client's websites for their perfect integration of GDPR rules and their implementation in client sites. Annual technical assistance to achieve the score allowing them to be compliant with the CNIL.

Achievements

• Analysis of the existing AI and LLM landscape in the market and at the client's premises

• Reading and analysis of the State of the Art, bibliographic research, compilation, and restitution of collected data

• Co-development of the Research Tax Credit application document for the client. Technical Environment Use of scientific document aggregation tools (ZOTERO), critical reading and analysis of documents to establish the State of the Art, (Word, PDF, specialized websites)