About Erika
I'm a strategic consultant specializing in value realization, customer success operations, and digital transformation — with experience leading high-impact programs across enterprise and SaaS ecosystems like SAP, Gainsight, and Totango.
With a background in both manufacturing (VAVE, cost optimization) and enterprise SaaS, I bring a unique ability to translate complex operations into clear frameworks that drive measurable business outcomes.
Clients hire me to:
-Design value realization frameworks and customer success dashboards
-Build onboarding strategies aligned to JTBD and KPIs
-Improve internal CS operations and outcome-based planning
-Develop scalable templates for adoption tracking, executive reporting, and success plans
-Lead project-based process improvements and cross-functional execution
-Develop VAVE programs for cost reduction, vertical integration, and product optimization
Whether you're looking to operationalize a CS model, realign your onboarding journey, or connect your product to business value — I deliver results with clarity, structure, and empathy.
Let’s bring strategy to life, with outcomes that matter.
English
Native or bilingual
Spanish
Native or bilingual
German
Fluent
Can work on-site
Düsseldorf (up to 50km)
Experience
- SAP (Freelance/Contract)Strategic Consultant – Value Realization & SaaS TransformationCONSULTING AND AUDITSSeptember 2024 - Today (1 year and 9 months)Düsseldorf, Germany1. Designed value realization frameworks for SAP’s global customer success and onboarding programs with expected reduced churn risk by 30%.2. Led the value integration from Totango to Gainsight into SAP’s enterprise ecosystem, aligning success metrics, JTBD, and adoption KPIs across onboarding types (High Touch, EmLA, Digital).3. Developed executive playbooks, value scorecards, and a scoring framework to track customer outcomes and support monetized value communication.4. Delivered operational efficiencies (170,000+ hours), retained $100M+ in at-risk revenue, and improved customer success at scale.5. Engaged cross-functional stakeholders from strategy, CS, and IT to align digital transformation with measurable business value.
- e.GO Mobile AG (Electric Vehicle Startup)Digital Transformation Consultant – Procurement & OperationsAUTOMOBILEAugust 2023 - August 2024 (1 year)Aachen, Germany1. Led digital enablement initiatives across procurement and operations, supporting the rollout of cloud-based tracking and cost transparency tools.2. Designed operational strategies for supplier performance, sourcing decisions, and digital twin integrations.3. Supported restructuring of procurement governance, contract strategy, and supplier onboarding to align with business transformation goals.Collaborated with data, engineering, and finance teams to align technology with cost control and process excellence.
- Cooper Standard (Automotive Tier 1)Regional Manager - Value Engineering & Cost OptimizationAUTOMOBILEJanuary 2018 - July 2023 (5 years and 6 months)Mannheim, Germany1. Co-founded and led the regional Value Analysis/Value Engineering (VAVE) function, delivering over $1M/year in recurring cost savings through product redesign, supplier re-sourcing, and cross-functional workshops.2. Analyzed cost/value trade-offs across product platforms, implementing strategic sourcing changes and process improvements that reduced complexity and increased margin.3. Facilitated design-to-value initiatives across engineering, purchasing, and manufacturing teams to drive innovation and efficiency.4. Presented value cases and cost-saving strategies to executive leadership and global stakeholders, aligning outcomes with corporate KPIs.
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Education
- Global Executive MBAErasmus University Rotterdam RSM2025
- MS in International Project ManagementEAE Business School2021
Certifications
- Project Management Professional (PMP)Project Management Institute2024
- Power MBA GraduateThe Power Business School2022