Freelancer profile translated to English.
Back to original languageAbout Emma
Is one of these 4 situations yours? đ
1ïžâŁ Do you have a specific operational need?
After 5 years working in agencies & startups, including 3 as a Customer Success Manager, I support you as a qualified freelancer on the technical missions of your choice.
Perfect if you have a replacement to plan or a temporary need to fill. đ
2ïžâŁ Are you starting your business and want to create a customer service?
I provide you with the essentials to get started well. Enough to structure yourself well while building a strong relationship of trust with your clients from the start without getting overwhelmed by requests. đ
3ïžâŁ Are you growing, do you already have customer service but don't want to stop there?
đ„ Implementation of projects that bring value to your teams and customers.
(e.g.: Chatbot, Helpdesk, Customer Newsletter, Customer CRM, loyalty actions related to renewal, customer testimonials, ambassador system, video tutorialsâŠ)
đ„ Design of processes to save you time and develop your database. (e.g.: Onboarding, optimized reports, information process following a feature/novelty on the product/service...)
đ„ Integration of relevant tools for your growth with configuration and/or training.
(Find my favorite tools in my skills)
Customer service is a key element of your business that can help you differentiate yourself. Ignoring it would be a mistake. đ«Ł
4ïžâŁ Are you looking for a tool to structure yourself & save time?
I will guide you on the tool that suits you.
My favorite: NOTION.
It is perfectly suited for solopreneurs, startups, VSEs/SMEs...
-> Want to know more?
Send me a first message. đ
French
Native or bilingual
English
Conversational
Spanish
Conversational
Chinese
Basic
Can work on-site
Toulouse (up to 50km)
Experience
- SmartOF
On Malt
Onboarding clients onto their softwareCONSULTING AND AUDITSJuly 2025 - August 2025- Onboarding clients onto the tool- Configuration of spaces and creation of onboarding-related documents- Responding to client requests - FreelanceCustomer Success & Notion ConsultantCONSULTING AND AUDITSApril 2024 - Today (2 years and 2 months)Toulouse, Franceđ©âđ» Support, advice, and operational replacementâïž Creation of NOTION spaces & trainingđ Implementation of customer projects and/or processes đExamples: Onboarding, Helpdesk, Customer Newsletter, Customer CRM, Chatbot, loyalty actions related to renewal, customer testimonials, tutorial videos, training...Some clients:Coda School, Growgood, Cabinet Hyphen, Agence Disruptif, Nowa, The Luxurist, Guestadom, IB RĂ©sonance, ASIOS, SmartOF, Groupe Origami, HB Invest, ASR Nettoyage, CaractĂšre by BH, Nouvelec Occitanie, Collectif C9, La vie en rose by Edith...
- MENTOR GOALCustomer Success ManagerSOFTWARE PUBLISHINGFebruary 2023 - April 2024 (1 year and 2 months)Toulouse, FranceMy main responsibilities were:- Client monitoring: from launch to daily use- User training and demonstrations- Reporting needs and ideas for tool improvement- Client project manager (loyalty and tool improvement): idea, construction, management, and implementation. E.g.: Help page, Chatbot, tool onboarding, thank you card, communication booklet...- Writing and sending information or product newsletters- Creation of service optimization processes
Reviews
Barnabé
SmartOF
Reviewed on 8/1/2025
We had the pleasure of collaborating with Emma as a freelance Customer Success Manager, and we are completely satisfied. She handles the onboarding of our clients onto our SaaS solution, from initial training to full configuration, autonomously. Emma is extremely professional, conscientious, and customer-focused. She quickly grasped our solution and is fully committed to her mission with infectious energy. Her seriousness, efficiency, and sense of service make her a valuable collaborator. I recommend her without hesitation!
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Education
- Entrepreneur, Entrepreneuriat / Ă©tudes entrepreneurialesPĂ©pite Ăcrin2021Entrepreneur, Entrepreneuriat / Ă©tudes entrepreneuriales
- Master of Mass CommunicationECS (European Communication School)2020Master 2 (M2), Communication Digitale