Freelancer profile translated to English.

Description

Who am I?

🧠Experienced in change management, organization, and project management,**I support you in your** digital and organizational transformations**.

📈My expertise coversthe entire project lifecycle**, from defining needs to implementing solutions, with a particular focus on **optimizing processes and supporting teamsto ensure buy-in for new tools and methods.

Why work with me?

I am proficient in bothproject managementandchange management strategy deployment**. My diverse background, including **entrepreneurshipand roles in **human resources**, has equipped me with great adaptability and a strategic vision, essential for meeting the evolving needs of organizations.

My skills

●📝Scoping and Design: Conducting diagnostics, Analyzing existing systems, Needs analysis, Process modeling and redesign, Governance definition

●✈️Project Management: KPI definition, Workload estimation, Planning, Stakeholder management, Budget monitoring, Risk management, Deployment plan

●🔄Change Management:

Communication plan, Training plan, Overcoming obstacles, Community animation, Coaching, Workshops, Continuous improvement, PROCSI framework

●🌐Communication: UX service design, 360 communication strategy, Branding, Design of support materials (video, guides, newsletter, SharePoint communication site…)

●🎓Training: Management, CRM, HR...

●📚Methodology: Agile and V-cycle project management, Kanban, ADKAR (Prosci)

●✅️Testing and Acceptance

●🛠Tech: Microsoft Copilot (Gen AI), 0365, Salesforce Sales Cloud, Asana, Microsoft Project, Canva, PlayPlay, Jira, Power Platform, RPA, Business Central Dynamics 365

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

Maaf
Change Management Manager
BANKING AND INSURANCE
April 2025 - Today (1 year and 2 months)
Niort, France
The SoVie Program of DAV drives the profound transformation of IT Systems for Life Insurance across the three brands of the Covea group (GMF, MAAF, MMA).
The SoVie MAAF project includes major workstreams: Ecla by MAAF Vie, which aims to provide the Salesforce CRM to Front and Middle office teams in the Life Insurance department.
Change management for 4 populations: CF, CRC, CSR, and ATC.

Strategy

*Global change support strategy for the entire SoVie Program
Production of impact maps by population for DAV
*Human Impact Study and diagnosis for Employee Representative Institutions (IRP)
Risk assessment
Presentation of the diagnosis in the CSEC (Works Council)
Participation in the compliance project with the general framework foraccessibility improvement
Support
Management and implementation of change support actions
Guarantee of consistency between different workstreams
Facilitation of operational deployment of new features/functionalities to users
Design of project deliverables: support materials, planning and reporting,
Establishment of a repository for support materials
Run: feedback, continuous improvement, updating knowledge base content
Monitoring user adoption and skill development
Training
Management and measurement of adoption and proposal of optimization measures
On-site training of users on Salesforce according to business needs and application configuration
Communication
Communication to users and internal entities,
Creation of a specific newsletter for DAV
Skills: Salesforce - Design and implementation of change plans for a population of 300 users - Business processes according to populations - Training Facilitation - Impact Analysis - Accessibility compliance
Salesforce Sales Cloud Change Management Strategy Communication Strategy Training Consulting
ERI
Change Management Consultant
CIVIL ENGINEERING
January 2025 - April 2025 (3 months)
Fontenay-sous-Bois, France
Support in the energy renovation, transport | mobility, and sustainable heritage sectors:Change management and adoption of a new application**, as part of the company's Core Model deployment. Workstream focusing on purchasing and logistics processes in the ERP **Business Central(Microsoft Dynamics 365) for250 users. Design of the change management strategy and deployment:

Communication
Rationalization of communication to users
Creation of the knowledge base on the SharePoint communication intranet site
* Support
Design of user support guides
Management of acceptance testing workshops with key users
Business process mapping
Design of the FAQ
UX approach integrated into the design of the knowledge base and support materials
Design of support videos
Functional application support
Training
User training: implementation of 9 training modules and facilitation for 9 agencies and field users: facilitation of 80 training sessions in person
Addressing obstacles and resistance
Consulting
Recommendations to the sponsor
Adoption assessment
Activity reports to the various steering and governance bodies
Skills: Microsoft Dynamics | Business Central - Design and implementation of change plans for a population of 250 users - Adoption - Business processes - Implementation of a SharePoint communication site, intranet, and document management - Training Facilitation - Rapid Q&A iterations - Onboarding - AI Video Edit
Business Central Microsoft Dynamics 365 Digital Communication Change Management Training Plan
VERSPIEREN
Organization & Change Management Consultant
BANKING AND INSURANCE
January 2024 - December 2024 (11 months)
Wasquehal, France
For the customer relations department of an insurance broker, conducted anorganizational diagnosisconcerning the department's social situation, IT system analysis and improvement, department organization fortransition management:

*Mappingof functional tools
Exploratory interviews
Conducting a social barometer
*Process analysisto identify inefficiencies in workflows
Internal survey: gathering perceptions on organization and possible improvements
Direct observations and analysis of intra-team interfaces: identifying friction points and best practices
Introduction ofRPA technology(Robot Process Automation)
Improvement of the recruitment process
*Leading workshopsand coaching managers: leadership development, conflict management, stress management,psychosocial risk preventionstrategy
Development of a managers' action plan to address social and functional urgency in the service
Recommendations
Skills: Business processre-engineering- Individual Coaching - Barometer and analysis - Organizational Diagnosis -Process Optimization - Automation
Business Process Re-engineering Psychosocial Risk Prevention Barometers Risk Analysis Organizational Diagnosis