Freelancer profile translated to English.

Description

IT & Network Support Technician – Connectivity & Starlink Expert.

Need a responsive expert to stabilize your network infrastructure or provide quality technical customer support?

With a DTS in Databases and Programming, I specialize in the installation, configuration, and optimization of critical networks, particularly with MikroTik (hAP ac²) equipment and Starlink technology (Standard and Mini).

How I can help you:

Technical Support (Lvl 1 & 2): Diagnosis and resolution of complex issues via chat and email in fluent French.
Network Optimization: Hotspot, DHCP, NAT configuration, and fine-grained bandwidth management to ensure smooth service delivery.
Wi-Fi Deployment: Installation of long-range solutions (EAP110 Outdoor, Tenda) for maximum coverage.

My added value: My priority is your service continuity. Operating myself via a robust personal Starlink infrastructure, I guarantee uninterrupted connectivity. This allows me to offer maximum responsiveness and total reliability for all your remote tasks, regardless of your time zone.

Serious, punctual, and accustomed to working under pressure, I am committed to delivering high-quality results and rigorous task tracking.

Let's discuss your needs to secure and optimize your systems!

Languages

Malagasy
Native or bilingual
French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Antananarivo
Technical & IT Support
February 2024 - Today (2 years and 4 months)
Comprehensive technical assistance for network fault resolution, performed on-site or remotely.
Management of customer support via chat and email, ensuring clear communication in fluent French.
In-depth diagnosis and resolution of various computer problems under Windows environment and office tools.
Rigorous organization of technical task tracking and documentation management using Google Sheets and Excel.
Use of a personal Starlink connection to ensure impeccable service continuity during remote interventions.
Customer Relations Chat Technical Support. Email Technical Support Data Entry (related to your email and document management) User Assistance
Antananarivo
Network Technician
January 2024 - Today (2 years and 5 months)
MikroTik Installation
Hotspot, DHCP, NAT Configuration
Long-range Wi-Fi deployment (EAP110 Outdoor, Tenda O6)
Starlink connection management (Mini, Standard)
Bandwidth sharing and management
Network technical support (on-site and remote)
Network Administration Bandwidth Optimization. Outdoor Wi-Fi. Mikrotik Computer Troubleshooting