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Elif AltunsoyEA

Elif Altunsoy

Senior Business Analyst

€1,000/day
Düsseldorf, DE
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Elif

I am an experienced Business Analyst & IT Consultant with a focus on Business Process Analysis, User Research, Requirements Engineering, and Solution Design. With in-depth knowledge of agile frameworks (Scrum, Kanban) and collaboration tools (Jira, Confluence, Teams, SharePoint, ServiceNow), I support companies in optimizing business processes and developing innovative digital solutions.

My core competencies:
✅ Business Analysis & Requirements Engineering
✅ Digital Transformation & Process Optimization
✅ User Research & Journey Mapping
✅ Agile Methodologies
✅ IT Service Management (ITIL, FitSM, ServiceNow)
✅ Process Modeling with BPMN 2.0

I work in a structured, analytical, solution-oriented, and absolutely reliable manner. My goal is to make IT-supported business processes more efficient, user-friendly, and future-proof. Let's move your project forward together!
I look forward to the exchange.
  • German

    Native or bilingual

  • English

    Conversational

Can work on-site
Düsseldorf (up to 50km)

Experience

  • Fressnapf Tiernahrungs GmbH,
    Expert Business Analyst
    September 2022 - Today (3 years and 9 months)
    47 Krefeld, Germany
    Requirements Engineering (E-Com & FN-Ecosystem) Coordination of third-party and interface management Process modeling and technical documentation Analysis and optimization of operational IT processes Identification of technical dependencies in the system landscape Problem analysis and conception of solution proposals Conception of workflows, configurations, and dashboards in Jira Provision of quarterly reports and procedural documentation
  • C&A Services GmbH & Co. KG,
    Business Analyst
    January 2020 - August 2022 (2 years and 7 months)
    40 Düsseldorf, Germany
    Requirements Engineering (Planning & Allocation) Maintenance, upkeep, and further development of systems and applications in the context of merchandise allocation Analysis, conception, testing, and documentation for interfaces between legacy systems and SAP Retail (ERP) Setup and introduction of JIRA as a pilot team Process modeling with BPMN 2.0 Technical requirements documentation with UML Contact person for agile methods and tools (Scrum, Kanban, Jira, Confluence etc.) Test analysis and execution for change requests Participation in the agile transition team
  • Aldi Nord, Procurement & Supplier Management, ALDI Süd,
    IT Consultant
    March 2019 - December 2019 (9 months)
    45 Essen, Germany
    Coordination of further development and replacement of applications for assortment planning Coordination and operational execution of release and test management Requirements management / Requirements Engineering Setup and maintenance of Confluence & Jira Initial introduction of Scrum as a methodological framework Product Owner within the scope of harmonizing ALDI Nord and Süd Close coordination with the business department (central purchasing), stakeholders, and developers Third-party management

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Education

  • Personal and Business Coaching
    SGD Fernschule,
    2022
    Personal- und Business Coaching
  • Diploma in Pedagogy
    University of Duisburg-Essen,
    2007
    Diplom-Pädagogik

Skill set

Categories