Freelancer profile translated to English.

Description

Experienced Digital Consultant, I optimize your IT and CRM processes with expertise in ServiceNow (ITSM, ITOM, CMDB) and change management. Agile and results-oriented, I offer tailor-made and sustainable solutions.

Industry field of expertise

Languages

Suisse allemand
Native or bilingual
English
Native or bilingual
French
Native or bilingual

Workplace preferences

Can work on-site

Zoug (up to 50km)

Rolex Swiss
Digital Consultant | IT Project Manager | ServiceNow Expert
June 2015 - Today (11 years)
Genève, Switzerland
Digital Consultant | IT Project Manager | ServiceNow Expert

Experiences & Achievements:

BIT (Federal Office of Information Technology, Systems and Telecommunications): Product Owner and ServiceNow Engineer, integration of a SAFe structure and development of innovative solutions in a highly secure environment.

Rolex SA: CMDB Owner and ServiceNow Engineer, implementation of the CMDB according to the CSDM framework, management of software assets and coordination with development teams.

BKW (Bernische Kraftwerke): ServiceNow Engineer, responsible for change management in various modules, IT support and MID server integration.

University of Bern: ServiceNow Product Owner, implementation of standard processes, reorganization of the ITSM service desk, license and SPM management.

Hilti AG: ServiceNow Engineer, change management and optimization of the IT inventory database, training of key users.

Caisse des Médecins (Physicians' Fund): Head of CRM and DevOps strategy, optimization of billing processes and interregional coordination.

Wixalia: Head of ServiceNow and service desk implementation, ensuring the sustainability of the IT infrastructure for 700 sites and 4,000 users, with a 40% reduction in recurring incidents.

Altran: Head of IT projects for various clients, including change management for ERP and CRM system migrations (e.g., Mercedes-Benz).