Freelancer profile translated to English.

Description

IT Technician & Park Manager | IT Support | Microsoft 365 | Deployment & Maintenance

Looking for a freelance IT technician capable of managing your IT park, providing user support, and maintaining a reliable and secure IT environment?

I assist companies in the daily management of their IT infrastructure, optimization of IT support, and workstation maintenance to ensure business continuity.

🔧 My main skills

IT park management (PCs, laptops, peripherals)

Level 1/2 User Support (incident diagnosis and resolution)

Microsoft 365 Administration

Active Directory / User Account Management

Workstation deployment and configuration

Helpdesk ticket management

Network and connectivity support

Equipment maintenance and monitoring

IT documentation and procedures

🚀 Types of tasks I perform

IT workstation deployment and renewal

IT park management and optimization

User support and incident management

Microsoft 365 migration and administration

Implementation of park management tools

Structuring of IT support and helpdesk processes

Infrastructure inventory and documentation

💡 My added value

Quick and effective incident response

Global vision of IT park management

Pragmatic, solution-oriented approach

Continuous improvement of IT stability and productivity

My goal: to provide you with a stable, secure, and efficient IT environment while simplifying the management of your IT park.

Available for one-off or recurring assignments.

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Chevilly-Larue (up to 20km)

PSA
Local workstation support and logical security administrator
AUTOMOBILE
April 2011 - March 2014 (2 years and 11 months)
Vélizy-Villacoublay, France
Management of an IT park of over 500 workstations (Desktop/laptop office and CAD/CAM Dell, HP, Lenovo + Blackberry Smartphones)
Software and hardware maintenance on machines and network
Incident management via SDI (Service Desk International)
Remote intervention with "PC control or LYNC"
Management of IT and email accounts (Lotus/Outlook)
Assignment of access rights to various application services (Active Directory)
Crédit Foncier
On-site Technician
BANKING AND INSURANCE
March 2014 - December 2015 (1 year and 9 months)
Charenton-le-Pont, France
Incident management via BMC REMEDY ARS
Remote interventions with Windows 7 integrated remote control tools
Network cable patching
National travel for installations of training rooms and new concept stores
Interventions on LEXMARK photocopiers and RICOH multifunction devices
After-sales service calls for technical interventions or replacement of defective parts
Updates and daily sending of IT service efficiency statistics on Excel files with data extraction (On-site + Helpdesk)
Stock management and administrative updating of the IT park via Qualiparc under VMWare
Creation and monitoring of IT procedures
Personnel
Independent technician for individuals
March 2016 - March 2017 (1 year)
Chevilly-Larue, France
Assembly of configurations based on desired use
(Office/Multimedia/Gaming)
Hardware Upgrade
Hardware and software maintenance
Data recovery via easyrecovery or getdataback
Windows 7/8/10 and Linux installations
Network intervention on internet boxes (WiFi/Powerline/RJ45)
Use of TeamViewer for remote control
Installation of multifunction printers and scanners
Minor iPhone maintenance