Freelancer profile translated to English.

Description

My name is Dyhia, an independent customer service representative specializing in customer relations and remote support. I assist companies in managing incoming and outgoing calls, following up on customer requests, and improving the customer experience. Organized, autonomous, and attentive, I ensure clear, quick, and appropriate responses to the needs of each person I interact with. My goal is to offer a professional, high-quality service and to contribute to customer satisfaction and loyalty.

Languages

French
Native or bilingual
Arabic
Native or bilingual
Italian
Fluent
Kabyle
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Les Glenans
Customer service representative
SPORTS
December 2022 - Today (3 years and 6 months)
Paris, France
Independent customer service representative – Les Glénans
Managing incoming and outgoing calls, supporting and informing customers about the offers and services provided. Following up on requests, administrative processing of files, and directing to appropriate solutions. Developing customer relationships by ensuring clear, professional communication and a high level of satisfaction. Working autonomously with priority management and adherence to quality objectives.