Dorothée Manolov

Director of the "Value for Money" program (€45M for the 25-27 strategic plan)

Objective & missions: Direction of the regulatory program with the implementation of a 3-year approach. Analysis of Opex/Capex and construction of the Business Case. Establishment of governance up to the Executive Committee level with agile management (OKR, value-based steering, performance and operational efficiency indicators).

Key figures: 4 Streams with 9 major projects, 40 initiatives/projects in total, 5 new products in 3 underwriting and back-office streams, €20M budget envelope in 2025.

Objective: Transition from a "tailor-made" offer distribution model to an "off-the-shelf" model using Open Insurance and AI levers.

Organization: Creation of a Tribe with 3 squads (customer journey, API, portals) of over 30 people.

Main missions: Define and develop the "typical day" of a partner, from onboarding with document collection to monitoring their portfolio, contracts, and claims. Create a modular DIY offer, fully digital.

2024 Achievements:

1. Development of 3 product branches in white label/Generali brand.

2. MVP of the distributor portal for the onboarding process.

3. MVP of the developer portal with digital products (API, widget, SDK)

Staff: 120 people across 2 IT departments.

Direct Management: 15 people, including 6 team managers.

Multi-year Budget: €20M (new projects, evolutions, run of applications).

HR/Finance Management: Recruitment, budget preparation, and Business Case.

Operational Efficiency Steering: Monitoring performance KPIs, service quality.

Committee Meetings (Board/Executive Committee): Facilitation of P&C market committees, Centers of Interest

Volunteering

New Technologies

Sociology

Inclusion

Environment

Music and Festivals

Photography

Interior Design

strategic committees for Distribution and Marketing, and Executive Committees with the group.

Focus on the P&C Department:

P&C Center of Excellence: Strengthening the front-to-back experience, digitalization of customer journeys, offer modularity, Time to Market (TTM).

Agile@scale (SAFe): Progressive implementation and then scaling of the entire department.

New P&C Underwriting Stream: Via a "Low Code" platform to build a modular professional offer (Generali Technical Risk Protection) and expansion of the scope with the integration of the acquisition of Medical (formerly Crédit Agricole Assurance) into Generali's IT system.

Focus on the CRM CoE:

CRM Transformation Plan: Making it the single entry point for all distribution networks and increasing adoption.

Local Marketing: Creation of an omnichannel campaign in 2 minutes for general agents via a template/targeting pre-filled by headquarters.

Lead Management Program: Development of an API-enabled Workflow Engine for detecting, qualifying, and assigning leads from the web (e.g., comparison sites like Lesfurets.com).