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Djamel G.DG

Djamel G.

Product Owner - SaaS & RUN

€650/day
Paris, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Djamel

Technical Product Owner with 10+ years of experience in complex IT environments, specializing in managing SaaS platforms, orchestrating business processes, and production RUN management. I assist teams in translating business needs into robust solutions (APIs, workflows, automation), with a strong focus on performance, availability, and service quality. Accustomed to critical environments, I manage incidents, coordinate technical teams, and implement continuous improvement initiatives to ensure system reliability. I identify and deploy AI use cases to optimize processes, automate tasks, and create business value.

What I bring:

Process orchestration and automation (Camunda / BPMN 2.0)
API Management (Apigee): security, policies, versioning
Build-to-Run approach: observability, resilience, and service quality
Automation of API-to-API exchanges in distributed IT systems
Pragmatic use of AI to optimize prioritization and workflows

Key achievements:

Improved delivery quality and reduced production incidents
Automated critical processes, reducing manual effort and errors
Accelerated go-live cycles
Optimized performance and QoS on critical scopes
Contributed to transformation projects with measurable impacts on operational efficiency

My added value
I bridge the gap between business and technical teams to streamline communication and secure deliveries.
I bring structure, methodology, and a value-oriented vision to advance topics effectively.
Curious, pragmatic, and solution-oriented, I am committed to continuous improvement.
  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Paris (up to 50km)

Experience

  • Bouygues Telecom
    Product Owner RUN - Production & BPMN (Camunda)
    January 2021 - Today (5 years and 5 months)
    Vélizy-Villacoublay, France
    Context
    Managing RUN and business process orchestration via Camunda (BPMN), including modeling business needs and automating workflows via APIs, in a complex IT environment.

    Missions
    • Gathering and scoping business needs for operational workflows
    • Facilitating Agile ceremonies (Sprint Planning, Daily, Review, Retrospective...)
    • Translating needs into API solutions and automated workflows
    • Modeling business processes (creation, assignment, request tracking)
    • Orchestrating workflows via Camunda
    • Managing the backlog (evolutions, bugs, prioritization)
    • Coordinating business, DEV, QA, and DevOps teams
    • Monitoring development and validating deliverables
    • End-to-end testing (API, workflows, data)
    • Managing RUN and production incidents
    • Analyzing anomalies and qualifying business impacts
    • Supervising go-lives (pre-production, rollback)
    • Monitoring performance (API, availability, response time)
    • Leading crisis meetings and communicating with stakeholders
    • Continuous improvement of processes and integration of AI use cases
    Results:
    • Stabilization of the intervention management platform in production
    • Reduction of incidents affecting intervention planning and tracking workflows
    • Improved API availability and performance for end-users
    Camunda Agile Methodology Team Management Ansible Atlassian Confluence
  • AFD TECHNOLOGIE
    Application Transformation Project Manager
    TELECOMMUNICATIONS
    February 2017 - February 2021 (4 years)
    Vélizy-Villacoublay, France
    • Context: Managing a transformation project to replace an existing tool with a new solution, in a complex IT environment with significant business stakes and service continuity.
    • Missions
    Gathering and scoping business needs
    Project management and planning of different phases
    Coordination of business, IT, and publisher teams
    Monitoring development and solution configuration
    Organization and management of functional acceptance testing
    Business validation and support for go-live
    Risk and project incident management
    Change management and user support
    • Results
    Replacement of the existing solution without service interruption
    Improved tool reliability and performance
    Rapid adoption of the new solution by users
    Atlassian Confluence Project Management Team Management Scrum Anomaly Management & Delivery Quality
  • Ooredoo
    Automation & Performance
    March 2016 - February 2017 (11 months)
    • Automation of consistency and reliability checks for technical databases
    • Industrialization of performance and service quality indicator analysis
    • Implementation of automated processes for evaluating coverage and performance
    • Automated exploitation of field measurement data to identify optimization areas
    • Coordination with operational teams to integrate actions derived from automated analyses
    Microsoft Power BI Project Management

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Education

  • Scrum Master
    2023
    Scrum master
  • PS Product Owner
    2023
    PS Product Owner

Skill set

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