Diana T.

With over 12 years of experience in customer relations, Customer Success, and demanding environments, I assist companies with key deployment, configuration, client monitoring, and operational continuity topics.

I position myself as a Senior CSM with solid expertise in functional configuration of SaaS platforms, onboarding, run, functional support, and incident management.

I intervene in missions where it is necessary to:

• Secure the commissioning of a platform

• Support users over the long term

• Manage sensitive operational issues

• Coordinate exchanges between clients, business teams, and internal teams

• Quickly resolve blockages to ensure service continuity

My strength: I combine a true service culture with a very concrete, hands-on approach. I know how to take ownership of a scope, streamline operations, and provide a reliable, structured, and reassuring framework for both clients and teams.

I am also comfortable with first-level technical-functional topics: checking file structures, reading simple code, controlling SVG tags, qualifying elements for integration, analyzing malfunctions.

Accustomed to B2B environments, I am particularly comfortable with missions where autonomy, rigor, responsiveness, and a service-oriented mindset make the difference.

If you are looking for a profile capable of managing customer relations and the functional/operational aspects of a SaaS platform, I would be delighted to discuss it with you.