About Derk
Freelancer for +15 years, project management, team management, senior technical lead, expert in optimizing processes, management changes, and knowledge transitions.
Last 4 years I am in the role of dedicated technical team lead of +/- 25 M365 Engineers within a Global Microsoft 365 support enviroment.
Dutch
Native or bilingual
English
Fluent
German
Conversational
Hungarian
Basic
Remote only
Primarily works remotely
Experience
- Microsoft 365international Admin | Tech Team ManagerJuly 2021 - Today (4 years and 11 months)Responsible for the complete service and support of Microsoft M365 Administrators in all Dutch speaking regions worldwide. Leading a team of professional engineers, keeping the team spirit high and putting the customer first. Ensuring the achievement of SLA's with a healthy workload. analyze and solve problems in time before it can spread. Future-oriented and analytical thinking. Switch proactively.
- InternationalMicrosoft Office 365 Admin supportMay 2019 - September 2021 (2 years and 4 months)Admin support services via phone and email.
- HCL TechnologiesSOPA Transition - O365 - Application OperationsJanuary 2022 - April 2022 (3 months)Gathering information and processes from a previous service provider to HCL. Responsible for all Adobe and O365 products. For the customer MunichRE. My job was to document, implement and improve the service. Create and adjust internal KB's, and maintain the runbooks so that the new service desk could take over the tasks without any problems.
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