Freelancer profile translated to English.

Description

Your e-commerce brand is growing

Your operations, however, are starting to overflow.

I am a **Fractional E-commerce Operations Manager**, the operational link between your 3PL, your E-commerce store, and your customers.

30 years of hands-on experience — professional kitchen under pressure, Hermès internal supply chain, business management.

**My role**: ensuring every order reaches its destination, your stocks are accurate, and your issues are resolved before your customers notice.

What I do concretely each week:

Daily monitoring of flows and immediate resolution of anomalies (invalid addresses, blocked payments, duplicates)
Reconciliation of Shopify vs. 3PL stocks — detection and correction of discrepancies
Direct coordination with your logistics provider
Returns management — decision, tracking, stock update
Structured weekly report: flow status, interpretation, recommendations

What you gain: a responsive, available operational manager who knows your business — without the constraints of an employee.

My background: 30 years of hands-on experience, including 15 years managing restaurants and 8 years as a business owner. I've managed stocks under pressure, overseen suppliers, anticipated shortages, and maintained margins — in real-world conditions, with teams and external partners.

Managing the operations of an e-commerce brand is exactly the same logic. The difference: we manage packages, not plates.

What can be measured can be interpreted and improved.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Thym & Romarin
Manager Chef
RESTAURANTS AND FOOD SERVICE
October 2018 - Today (7 years and 8 months)
Montpellier, France
-Complete management of a high-pressure establishment's operations — procurement, inventory, suppliers, team, and budget.

-Inventory and reorder point management for a range of 200+ items

-Daily coordination with suppliers and management of delivery discrepancies

-Control of food costs and analysis of budget variances
-Team management and organization of production flows under time constraints
-Implementation and monitoring of HACCP processes — traceability and compliance
Hermés
Leather Goods Artisan — Operations & Internal Logistics
LUXURY GOODS
April 2014 - May 2018 (4 years and 1 month)
Paris, France
Role at the heart of the internal supply chain of a luxury manufacturer
— an experience directly transferable to e-commerce operations management.

Reception, quality control, and traceability of raw materials

Multi-station scheduling and dispatch to streamline flows and reduce work-in-progress

Daily interface between the warehouse, logistics, and production stations

Replenishment alerts and participation in cycle counts

Management of special orders and inter-station coordination up to internal delivery
Operational Process Optimization Operational Reporting Inventory Management Supply Chain
Divers établissements — Paris, Lyon, Suisse...
Head Chef — Prestigious Establishments Background
RESTAURANTS AND FOOD SERVICE
January 1995 - April 2014 (19 years and 3 months)
Paris, France
20 years of operational management in professional kitchens in demanding establishments — Sofitel, Club Med, cabaret, event catering.

Skills directly transferable to e-commerce operations management:

Management of food inventory under daily constraints (expiration dates, FIFO, traceability)

Coordination with suppliers and management of delivery discrepancies

Anticipation of shortages and management of just-in-time replenishment

Team management of up to 8 people under service pressure

Reading and analysis of food costs, optimization of margins
Operations Management Logistics