Freelancer profile translated to English.
Back to original languageAbout Daniel
I help companies structure and improve their customer service and technical support more efficiently.
Many companies struggle with too many inquiries, a lack of overview, and high manual effort.
This is exactly where I come in:
– clear processes in after-sales
– structured support
– targeted use of AI for relief
The goal is to make service faster, more efficient, and more economical.
I look forward to the exchange.
German
Native or bilingual
English
Conversational
Can work on-site
Stuttgart (up to 50km)
Experience
- Metaux Precieux Dental GmbHService Manager Complaints & MaintenanceMECHANICAL ENGINEERINGMarch 2025 - April 2025 (1 month)Stuttgart, GermanyResponsible for quotation management as well as planning and coordination of maintenance and service operations. Management of complaint management and operational deployment planning. Setup and introduction of the "Complaints & Maintenance" department including ERP-based ticketing system. Technical support and training for imes-icore milling machines and Stratasys Polyjet 3D printers.
- PSS - Pharma Service Systeme GmbHHead of Assembly, Service, Production (Wiring) and Fleet ManagementJuly 2024 - November 2024 (4 months)Leadership, coordination, and supervision of the assembly, service departments including leading and supervising individual employees. Planning of service technicians for system installations nationwide. Planning of service operations including employee time management. Control of wiring and commissioning of systems and quality control in-house. Leading and supervising the company fleet.
- Matec GmbHTechnical Specialist – After SalesJanuary 2024 - July 2024 (6 months)Customer communication after sales. Maintenance, repair, and spare parts management and service scheduling. Complaint management and grievance handling. Recording customer orders and creating customer-specific quotes. Communication with suppliers and price negotiations.
Recommendations
Be the first to recommend Daniel
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- and Secondary School2006
- Training as a precision metal mechanic2005Ausbildung zum Metallfeinmechaniker
Certifications
- AI Project ManagerAI Project Manager2026
- Electrical Specialist according to VDE 301EFKfBT2025