Daniel Kahr

I support companies and IT service providers as a freelance IT support in 1st and 2nd level service desk. My focus is on the structured processing of incidents and service requests, as well as reliable support for end-users in the Windows environment.

My typical tasks include troubleshooting on Windows client systems, user and rights management in Active Directory, and remote end-user support. Experience with ITSM and ticketing systems such as ServiceNow, clean documentation, and structured escalation are part of my daily support process.

I work completely remotely and flexibly support teams in operational IT support, for example to relieve the service desk, in case of increased ticket volume, or as temporary support in day-to-day business.

Additionally, I offer after-hours support for companies in the DACH region. While night begins in Germany, my workday starts in Japan. This enables reliable support outside of classic office hours without additional night shifts for internal teams.