Damien Dossavi, IT Support & Claims Management / Customer Service

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Languages

French
Native or bilingual
English
Basic

Workplace preferences

Remote only

Primarily works remotely

Maroc Assistance International
Claims and Assistance Manager
July 2025 - Today (11 months)
Casablanca, Morocco
– Comprehensive management and follow-up of automotive and health claims files, from opening to settlement
– Assistance and support for policyholders in their administrative and medical procedures
– Coordination with partner companies: Atlantique Assurance CI, GTA Togo, Allianz Maroc, AXA
– Data entry, updating, and archiving in the internal claims management system
SOS Group
Intern — IT Support & Systems Administration
April 2025 - October 2025 (6 months)
Casablanca, Morocco
– Network incident management and Level 1 and 2 user support
– Windows Server 2019 administration: Active Directory, GPO, DNS, DHCP
– User account integration and management via cPanel
– Monitoring and administration of the VICIdial CRM for the call center
PolyPack
Intern — Systems and Network Administration
January 2023 - May 2023 (4 months)
Lomé, Togo
– Installation and maintenance of Linux and Windows operating systems
– Network configuration, IT security monitoring
– Server maintenance and user account management

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DTS — IT Systems, Networks, and Security
MIAGE Group
2025
DTS — Systèmes, Réseaux et Sécurité Informatique
Certification — Computer Maintenance and Networks
CIE Informatique
2022
Certification — Maintenance et Réseaux Informatiques

Check out Damien's education

Sysadmin