About Clement
- I start with your existing process,
- We identify bottlenecks together,
- I build a system that integrates with your team.
- Your teams focus on value-added activities.
- Fewer manual tasks and errors
- More visibility into your business
- You remain autonomous
French
Native or bilingual
English
Fluent
Experience
- Excellence AutomatiséeAI-driven business process automationSOFTWARE PUBLISHINGNovember 2023 - Today (2 years and 7 months)Avignon, FranceI work with teams where processes are still manual, scattered, or unreliable.Specifically:
- Automation of existing business processes (management of email ticketing, project tracking, content production, internal operations)
- Connection and synchronization of tools (API, CRM, databases, email)
- Implementation of AI agents to handle repetitive tasks (sorting, generation, updating, tracking)
Observed results:- Fewer manual tasks and errors
- Time savings on daily operations
- Better visibility into business activity
- Tools actually used by the teams
+1000 articles managed and automatically translated into 5 languages (massive reduction in production time)Implementation of a project tracking system with profitability monitoring - CMA CGMCustomer SelfCare & Knowledge ManagerLOGISTICS AND SUPPLY CHAINAugust 2021 - August 2025 (3 years and 11 months)Marseille, FranceCreation and editorial management of the knowledge base **Salesforce Knowledge**: content structuring, customer publication, and coordination with support teams.Implementation of a system for analyzing customer feedback on articles (export Salesforce Knowledge → Airtable): categorization, management dashboard, structured feedback to the product team for continuous improvement.Industrialization of multilingual production via AI (Make + Airtable + AI API): simultaneous translation into 4 languages, automatic detection of updates, and mass Word generation — 130 articles translated and published in 3 months versus 40 in 6 months previously.Agile work organization (JIRA) and coordination with internal teams.Implementation of adoption support tools (WalkMe, documentation) to manage change with the teams.
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