About Claire
French
Native or bilingual
English
Fluent
Spanish
Fluent
Experience
- We Share TrustProduct designerDIGITAL AND ITJuly 2024 - December 2024 (5 months)Paris, FranceWeShareTrust (Saas, BtoB, data collection)At WeShareTrust, I was hired as a freelance Product Designer to support the internal team in designing the MVP of a review moderation software.Mission- User research & analysis: I conducted user needs analysis through brainstorming workshops with users and developers, in collaboration with the Product Manager; defined personas and user stories to support a user-centred approach.- Product definition & information architecture: I contributed to feature specification and benchmarking of competing B2B SaaS solutions; designed user flows, key use cases and low- to mid-fidelity wireframes in Figma.- UX design & prototyping: I created functional prototypes to validate user journeys and interactions; applied a user-centred design approach and wrote UX copy (labels, messages, guidance).- Testing & iteration: I ran moderated user tests and usability tests (including A/B testing on critical flows) and iterated designs based on user feedback.- UI & visual design: I designed a coherent B2B interface based on existing brand elements; defined layouts, navigation, iconography, component states and micro-interactions.- Design system & deliverables: I built and maintained a scalable design system (components, variants, tokens, UI kit and documentation); delivered high-fidelity mockups, interactive prototypes and UI specifications for development.
- NetrivalsDesign lead/ Product ManagerDIGITAL AND ITMay 2023 - June 2024 (1 year and 2 months)Barcelona, SpainNetrivals (Saas, BtoB, data collection)As a Product Manager at Netrivals, I implemented a Product culture within the company and was appointed to lead the redesign of the platform in the context of a merger and acquisition.Mission- User needs analysis: I designed surveys and conducted interviews to identify pain points in the existing product.- Personas & user stories: I worked closely with the Product Designer to define personas and user stories based on insights.- Feature understanding & prioritization: I leveraged knowledge of features to guide the Product Designer on functional requirements and define a redesign roadmap, prioritized by technical feasibility.- Competitive analysis: I conducted benchmarking of competing products.- User journeys: I guided information architecture decisions and prioritization, contributing to design clear user flows.- Prototyping: I supported the creation of Figma prototypes to validate user journeys and interactions, ensuring a user-centered approach.- User testing & iteration: I ran moderated user tests, analyzed feedback and iterated designs to limit late-stage UI changes.- UI & visual design: I contributed to workshops defining and harmonizing the new visual identity.- Design system & delivery: I contributed to the creation of the design system; reviewed and delivered high-fidelity mockups, interactive prototypes, UI specifications and documentation to ensure accurate implementation.- Process definition: I implemented product tools and processes to centralize and streamline feedback management, organize engineers' workload and ensure a smooth product evolution process.The structuring of the product function has led to the creation of a collaborative culture, a reduction in costs, an increase in perceived value and customer retention.
- KipliLead UX/UI designer/ product managerE-COMMERCEJuly 2019 - April 2021 (1 year and 10 months)Paris, FranceKipli (BtoC, e-commerce)In a fast-growing start-up environment, I successfully led the relaunch of the e-commerce and established the brand's reputation, which valuation reached €200M after three years of activity.Mission- User research: I conducted surveys and interviews with customer support teams and end users to identify key friction points on the existing e-commerce website.- Competitive analysis: I audited competitors with a strong focus on checkout flows to identify best practices and reduce cart abandonment.- Product & feature definition: I translated user expectations into clear functional requirements to guide design and technical teams.- Information architecture & UX: I defined the new site architecture and user journeys in collaboration with the CTO, ensuring clarity and efficiency.- Prototyping & UCD: I created functional prototypes in Adobe XD and applied a user-centred design approach throughout the process.- UX writing & SEO: I produced interface microcopy and integrated SEO-driven landing pages into the design process.- User testing & iteration: I conducted moderated user testing and iterated designs based on feedback to limit late-stage changes.- UI & visual design: I led the creation and deployment of the new visual identity and supervised the design of accessible, coherent interfaces and component states.- Design system & delivery: I contributed to the design system and delivered high-fidelity mockups, interactive prototypes and UI specifications.- Product delivery & rollout: I coordinated developers, supervised integration and launch.
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Education
- Master 2 (M2)Ecole de Management de la Sorbonne2016
Certifications
- IndesignUdemy2021
- Responsive Web Design CertificationFreeCodeCamp2022