Freelancer profile translated to English.
Back to original languageAbout Christoph
Experienced Data and AI expert with a focus on Customer Experience & Business Impact
I am a strategically thinking Data Executive with over 20 years of professional experience in Data Analytics, AI, and Customer Intelligence. As a former Chief Data Officer and Head of Data Teams in telecommunications and e-commerce, I help companies make data-driven decisions, understand customers better, and measurably increase business success. Whether it's a Modern Data Stack, Mixed Mode Analytics, or AI-powered text analysis – I pragmatically achieve complex goals. Remote or on-site. Hands-on, but with foresight.
German
Native or bilingual
English
Fluent
French
Basic
Can work on-site
Köln (up to 50km)
Experience
- Triple A Internetshops GmbH,Lead Product Owner Data & Customer Feedback PlatformNovember 2022 - Today (3 years and 7 months)33 Bielefeld, GermanyProduct Owner for the Medallia Customer Experience Management Platform Responsible for the development of the platform to enhance customer experience (CX) insights and optimizations Designed a CX data architecture that optimized data usage and ensured alignment with congstar's overall data strategy
- Nudge Consulting GmbH,Director Customer & Business IntelligenceOctober 2018 - May 2019 (7 months)41 Neuss, GermanyLed the commercialization of data streams across all e-commerce business units (EIS.de, Bilder.de, druckerzubehör.de, handyzubehoer.de, satisfyer.com, geske.com), driving data monetization strategies and maximizing revenue opportunities Established and scaled the Customer & Business Intelligence Unit (16 employees), serving as the key driver for transforming the company into a data-inspired, customer-centric organization Responsible for the implementation of a cloud-based Modern Data Platform, a pivotal component of the e-commerce ecosystem, to support data scalability and growth
- E-Plus Group,Team Lead Web IntelligenceSeptember 2007 - September 2014 (7 years)40 Düsseldorf, GermanyEstablished a Web Intelligence Unit, defining strategy, processes, research frameworks, Tooling, reporting and KPI monitoring to support all strategic business initiatives
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Education
- Conference: How to improve your Conversion by using BehaviorKaiser KraftConference: How to improve your Conversion by using Behavior
- MasterUniversity of British Columbia (UBC)2011