Jean Luc Christopher K., RUN IT Operator|Support N3|Service Delivery|O365

Freelancer profile translated to English.

Back to original language

Description

IT consultant specialized in IT RUN, with over 10 years of experience in N2/N3 support and IT service management.

I am involved in:

Incident and escalation management (N2/N3)
SLA and KPI management
ITSM process optimization
Microsoft 365 and workstation environments

Expertise:

N3 Support (complex incidents)
RUN IT / Service Delivery
Microsoft 365 / Active Directory
Support team coordination

Added Value:

Responsiveness on critical incidents
QoS improvement
RUN structuring

Immediately available.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

EASYTEAM
Service Delivery Manager / RUN Manager (with N3 activity)
January 2022 - December 2025 (3 years and 11 months)
Management of RUN for several clients (SLA, KPI, QoS)
Coordination of N1/N2/N3 support teams
Direct intervention on complex incidents (N3 support)
Management of technical escalations and critical incidents
Analysis of recurring incidents and continuous improvement
Facilitation of steering committees (COPIL / COTECH) / client follow-up
Environment: Microsoft 365, ServiceNow, EasyVista, GLPI
Steering committee Customer satisfaction Analytical and problem-solving skills O365 Google Workspace
EASYTEAM
Systems & Network Administrator / RUN Technical Lead
February 2020 - January 2022 (1 year and 11 months)
N2/N3 multi-client support (complex incidents)
Technical incident management and support coordination
Participation in technical committees (COTECH / COPIL)
Contribution to SLA and service quality monitoring
Systems administration (Windows/Linux, AD, M365)
BNP Paribas
Support Technician
June 2013 - June 2015 (2 years)
Account management on Active Directory across multiple domains.
Outlook & Lotus Notes account management. Creation of accounts on Exchange Server and creation of Lotus Notes IDs.
Citrix, rights and application management
Monitoring of incidents and requests made by users via the Service Now portal.
Use and maintenance of Microsoft Office Suite 2007/2010.
Connection via Nomadis with Secure ID.

Check out Jean Luc Christopher's experience

A

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

B

Baptiste Duhen

Fullstack developer

4.6

(4)

5

A

Amed Hamou

Senior Lead Developer

4

(2)

7

A

Audrey Champion

Web developer

4.3

(3)

4

Signup to reveal

Driving license
Permis
ESIC Network Administrator
ESIC Administrateur Réseaux

Check out Jean Luc Christopher's education

ITIL V4
https://www.peoplecert.org/
2025