About Charles
French
Native or bilingual
English
Fluent
Dutch
Conversational
Experience
- Major Belgian Public Healthcare InstitutionPower Platform AI Integration SpecialistPUBLIC SECTOROctober 2022 - Today (3 years and 8 months)Bruxelles, Belgium1️⃣Supported the Minister of Health in answering a parliamentary question by analysing over 6,000 heterogeneous emails and attachments received from healthcare stakeholders, including doctors, orthodontists, nurses and physiotherapists.- Built an E2E ingestion pipeline with Power Automate and Copilot Studio to centralise emails into a structured SharePoint analysis environment.- Applied AI-based pre-tagging and content preparation to improve downstream analysis quality and speed.- Leveraged advanced Copilot Analyst capabilities to analyse complex correspondence, uncover recurring concerns, identify patterns and synthesise insights across multiple healthcare professions.- Generated a concise executive summary and a detailed presentation pack for ministerial use in parliamentary proceedings and successfully delivered the assignment within a short, high-pressure year-end timeline.
- Major Belgian Public Healthcare InstitutionPower Platform AI Integration SpecialistPUBLIC SECTOROctober 2022 - Today (3 years and 8 months)Bruxelles, Belgium2️⃣Automated the collection and integration of statistical Excel data from health insurance funds (OA) into Dataverse to support business teams with faster, more reliable and efficient data processing (30 users; 720 Flows/year).- Rebuilt reporting templates to improve standardisation and readability.- Designed Copilot Agent for template detection and automated extraction.- Identified reliability issues due to unpredictable AI errors.- Switched to a deterministic Power Automate architecture for data quality, exposing AI limitations and informing future automation design.- Created documentation and trained business users on the solution.
- Major Belgian Public Healthcare InstitutionPower Platform AI Integration SpecialistPUBLIC SECTOROctober 2022 - Today (3 years and 8 months)Bruxelles, Belgium3️⃣Redesigned a partially live solution to manage medical nomenclature data and exchange it with the Intermutualiste National College (CIN), after an initial implementation with weak architectural choices.- Took over a partially deployed Canvas App solution storing data in SharePoint Lists and exchanging it with the CIN.- Redesigned the overall architecture under production constraints to improve reliability and reworked the SharePoint data model to support a cleaner structure.- Implemented improved data exchange mechanisms using Power Automate and API calls.- Proposed a new user interface with Power BI dashboards to improve visibility and decision-making.- Delivered a simpler, more flexible and reliable solution for business teams.
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Education
- Master's degree EconomicsLouvain School of Management1999
Certifications
- Power Platform Fundamentals PL-900Microsoft2025