Freelancer profile translated to English.

Description

Experienced virtual assistant with 7 years of expertise in a large American company, I leverage my rigor, organization, and problem-solving skills to support top executives and professionals.

Thanks to this experience, I have acquired great flexibility and a proactive approach in managing priorities, communication, and complex project management.

I am committed to optimizing your time and simplifying your professional life.

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Marseille (up to 50km)

Onepilot
Customer Support Specialist – Health Insurance & Healthcare Services
HEALTH AND WELLNESS
July 2025 - Today (11 months)
Marseille, France
Assisting policyholders with their health insurance procedures with Alan.

Complete management of customer requests (information, reimbursements, enrollments, contract updates).

Processing and tracking tickets via a dedicated platform, ensuring speed, accuracy, and writing quality.

Clear, empathetic, and personalized communication to ensure an optimal customer experience.

Expertise in the health and insurance sector, with an understanding of the basics of the Social Security system and complementary health insurance.

Monitoring quality and productivity KPIs, continuous process optimization, and effective priority management.
Cassandre Freelance
Remote Executive Assistant
September 2024 - Today (1 year and 9 months)
Supporting individuals in high-responsibility positions (company directors, senior executives, entrepreneurs).

- Calendar Management

- Priority Management

- Email Management

- Creating Reply Templates

- Tracking Important Emails

- File Organization

- Writing and Proofreading

- Presentation Creation

- Management of Contracts and Other Legal Documents

- Stakeholder Communication

- Call Handling

- Project Coordination

- Project Report Preparation

- Travel Booking

- Creating Detailed Itineraries

- Tracking Travel Expenses

- Invoice and Payment Tracking

- Tax Return Preparation

- Subscription and Contract Management

- Specialized Research

- Data Analysis

- Competitor Monitoring

- Professional Account Management

- Content Planning

- Opinion Monitoring

- Phone Call Handling

- Writing Letters or Administrative Documents

- Human Resources Management Assistance

- Personal Organization

- Online Shopping and Order Management

- Home or Service Management

- Performance Objective Management

- Preparation of Review Meetings
Decathlon
Department Manager
RETAIL (SMALL BUSINESS)
May 2023 - March 2024 (10 months)
Paris, France
Complete management of a department: supply, merchandising, stock monitoring, and sales space optimization.

Analysis of commercial performance and implementation of actions to meet and exceed revenue and margin objectives.

Team management and training: recruitment, onboarding, skill development, and daily motivation of employees.

Ensuring an optimal customer experience: personalized advice, product highlighting, and organization of commercial events.

Coordination with other departments (logistics, marketing, management) to ensure smooth operations and consistent offerings.

Implementation of local strategies to develop sales and build customer loyalty.