Freelancer profile translated to English.
Back to original languageAbout Caroline
Welcome to my profile!
Graduated from EDHEC Business School, I support companies in their transformation projects, strategic management, and operational structuring.
With 8 years of experience in finance (Société Générale Assurances, BNP Paribas Cardif, London Stock Exchange Group), I work on Project Manager, PMO, and Business Operations missions.
My main expertise:
📌Project Management / PMO
- Scoping and management of cross-functional projects (regulatory programs like PACTE/FRPS, IT or Business projects)
- Implementation of processes, inter-team coordination, roadmap monitoring
- Strategic reporting, committee animation, risk and milestone management
📌Business Operations
- Support for activity management
- Process optimization, dashboards, operational governance
- KPI monitoring, continuous improvement
📌Marketing & Communication
- Design, launch, and management of offers
- CRM marketing, customer journey
- Internal communication project management: strategy, content, distribution
🧠Soft Skills & Approach
I enjoy understanding things in depth, setting clear frameworks, and moving forward with precision and fluidity.
I bring a genuine sense of listening, an ability to connect teams, and to build trust — solid foundations for advancing projects effectively and humanely.
Autonomous but never isolated, I take initiative with discernment, and I always ensure there is meaning in my actions.
Fluent English.
Looking forward to discussing your needs!
English
Fluent
French
Native or bilingual
Spanish
Conversational
Chinese
Basic
Remote only
Primarily works remotely
Experience
- London Stock Exchange Group - LSEGBusiness Operations OfficerBANKING AND INSURANCEMay 2022 - Today (4 years and 1 month)Paris, FranceProjects & Process Management
- Led CRM Salesforce project (Service Cloud, Knowledge Centre, Web to Case), aligning with LCH LTD and managing communication campaigns.
- Managed the Knowledge Centre rollout (governance, training, communication, content creation).
- Led the Reconciliation project rollout via PowerApps (business needs, prioritization, governance, testing, deployment, follow-up).
- Reviewed and monitored the company website deployment.
Onboarding & Communication- Created Welcome Packs for new joiners and Managers to streamline onboarding.
- Developed and managed internal SharePoint to centralise key documentation.
- Wrote internal Programme newsletters and HR communications (promotions, updates).
- Launched Viva Engage to enhance team communication and knowledge sharing.
Reporting & Business Continuity- Managed LCH SA OPS / LCH LTD monthly reports, analyzing trends and identifying improvement areas.
- Created the COO OPS/IT Pack to track key KPIs and projects progress.
- Improved the incident communication process for better internal and external response.
- Acted as Business Continuity Coordinator for LCH SA COO Office, conducting semi-annual reviews of continuity plans.
Internal Events & Presentations- Organised and coordinated LCH SA Town Halls presentations.
- Prepared Chief Operating Officer presentations on key topics (Divisional Strategic Objectives, LSEG Engage Survey Action Plans, Strategy Days, Board presentations, CEO updates, ...).
External Communication & Training- Created and updated user guides for Members to facilitate tool adoption.
- Produced tutorial videos (scripting, recording, editing, publishing) for Members.
- Contributed to the OPS by OPS training program, to encourage knowledge sharing.
Project Management - Teamwork - Problem-Solving - BNP Paribas CardifPMO ProgrammeBANKING AND INSURANCEJanuary 2020 - January 2022 (2 years)Nanterre, FranceProgram Management
- Assisted the FRPS Program Director in managing €18M program.
- Coordinated and tracked key milestones and deliverables with stakeholders.
- Prepared reports for the Program Management.
- Monitored Program risks and mitigation plans.
- Managed budget tracking.
- Organised and prepared Program governance meetings (Steering Committees, Risk Committees, Major Project Committee, ...)
Teamwork - Communication - Analytical thinking - BNP Paribas CardifPMO CommunicationBANKING AND INSURANCEJanuary 2020 - April 2021 (1 year and 3 months)Nanterre, FranceInternal Communication & Project Coordination
- Designed and developed internal communication materials on the retirement aspects of the PACTE law.
- Organised large-scale internal events for 1,000+ employees to enhance engagement and awareness.
- Managed communication actions through reporting and timelines to track key project milestones.
- Prepared and facilitated project meetings and governance sessions.
- Created reports for Management to monitor progress.
- Contributed to internal training sessions on the retirement aspect of the PACTE law.
- Organised regular feedback sessions to assess communication effectiveness.
Marketing & Communication- Contributed to the commercial brochure for Be Nomad, an application designed to simplify workspace booking across the Group's buildings.
Attention to detail - Strategic thinking - Collaboration
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Education
- Master 2 Corporate Finance and BankingEDHEC Business School2019· Programme Grande Ecole, Apprenticeship Track · Main Subjects: Financial Modelling, Project Finance, Financial Analysis and Valuation, Building High Performance Teams, Financial Management and Treasury, Controlling.
- Master 1 Business ManagementEDHEC Business School2018· Apprenticeship Track, Dean's List · Main Subjects: Big Data, Business Development, Corporate Finance, Information Systems, Marketing.
Certifications
- PRINCE2 Project ManagementPeopleCert