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Candice RobillardCR

Candice Robillard

Customer success manager

€650/day
Paris 16e Arrondissement, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Candice

With more than 15 years of experience in leading companies in the Saas software field, I use my successful experience as a Senior Salesperson to detect opportunities, manage the sales cycle, identify and approach key decision-makers in the power map and close the deal.
I am passionate about developing mutually beneficial partnerships.
I excel at leveraging in-depth customer knowledge and data analysis to drive satisfaction and product adoption.
I have successfully reduced churn, negotiated renewals and increased account value.
I have an entrepreneurial spirit and a strong customer satisfaction culture.

KEY SKILLS:
- Passion for hunting prospects and new markets. Results-oriented culture.
- Appetite for launching new projects, customer experience optimization challenges, strategy and creative.
- Strong taste for supporting commercial or CSM team change

METHODOLOGIES: Agile, Design Thinking, Value Proposition Design, Business Model Canvas.
  • English

    Fluent

  • French

    Native or bilingual

Can work on-site
Paris 16e Arrondissement (up to 50km), Paris (up to 30km)

Experience

  • Freelance
    Freelance Digital Marketing Consultant for start-up / VSE / SME
    DIGITAL AND IT
    June 2018 - January 2021 (2 years and 7 months)
    Paris, France
    Detailed presentation:

    - Website creation (wix, strikingly)
    - Digital strategy
    - Content creation and SEO optimization
    - UX optimization
    - Google Analytics analysis and recommendations
    - Redesign of presentations and commercial documents
    Webmarketing strategy User Experience Design Content marketing SEO Sales
  • Senscial.com et Remories.net
    Co-founder CMO
    SOFTWARE PUBLISHING
    July 2017 - Today (8 years and 11 months)
    Paris, France
    Creation and development of the Senscial and Remories offer in B2C and B2B:
    https://www.senscial.com/fr
    https://www.remories.net/

    - Market research, interviews, prototyping
    - Creation of the concept
    - Brand management
    - UX optimization, focus group, testing
    - Digital strategy
    - Communication & community management
    - Newsletter / Email Marketing on Sendinblue
    - Team management
    - Administrative management
    - Business development
    - Customer relationship
    - PR press relations
    - Google Analytics analysis and optimization

    Methodologies used:
    - Scrum
    - Value proposition design
    Organization Creativity Sales strategy Communication Team management Product management

Recommendations

FU
FU
FU
+3
Former user and 5 other people have recommended Candice

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Education

  • MSG
    Sorbonne
    1999

Skill set (27)

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