Freelancer profile translated to English.
Back to original languageAbout Camille
Manager in 4 and 5-star hotels for 5 years, I have acquired knowledge in both organizational and managerial aspects.
Today, I am committed to helping hoteliers with their changes, in order to minimize their impact on team well-being, improve productivity, and maximize the profitability of the establishment.
My expertise:
Quality, customer experience, customer journeys: process creation and implementation
SaaS & Digital: digitalization of the hotel and the hotelier profession (PMS, POS, housekeeping & maintenance software, installation of home automation or smart rooms, online concierge)
Management, accounting, organization: process creation and implementation
Data utilization, management control, KPI analysis: Creation of support documents, processes, and training of internal teams on their use.
French
Native or bilingual
English
Native or bilingual
Spanish
Fluent
Can work on-site
Paris (up to 50km), Bordeaux (up to 30km)
Experience
- Paris j'Adore Hotel & Spa - 5 ✩Accommodation DirectorOctober 2021 - February 2023 (1 year and 4 months)Paris, FranceTotal management of the Hotel part of the establishment: Marketing, recruitment, floor governance, and technical maintenance.- Marketing, yield, budgeting, cost management, operational margin optimization.- Customer satisfaction through employee satisfaction- Customer satisfaction through tangible elements in perfect cleanliness and elegance, and technical facilities in perfect working order- Simplification and proceduralization of hotel jobs- Differentiation
- Paris j'Adore Hotel & Spa - 5 ✩Front Desk ManagerSeptember 2020 - October 2021 (1 year and 1 month)Paris, France' Management of a team of 7 to 17 people (day receptionists, night receptionists, night managers, assistant front desk managers) Staff needs assessment, job creation and descriptions, selection, recruitment, onboarding, training, training follow-up, schedule creation.- Creation of luxury romantic experiences, personalization of stays, problem management and dispute resolution.Sharing of tasks and missions, setting objectives, creating processes, organizing and reorganizing reception work, creating training materials: Lean Management, Project Management, Time Management, SMART Objective Creation.
- Paris j'Adore Hotel & Spa - 5 ✩Project Manager - Pre-opening and DigitalMarch 2019 - June 2021 (2 years and 3 months)Île-de-France, FrancePreparation for the opening of Paris j'Adore Hotel & Spa- Management of pre-opening operational teams: sales, housekeepers, receptionists, workers, and external contractors- Training: Team Management, Training Permit, Luxury Codes- Management of hotel purchases and administrationDigitalization:- Benchmark, demo, subscription, operational implementation, team training, and follow-up for the following applications: Mews, Flexkeeping, Digivalet, Yucall, Lightspeed, Zenchef, Experience CRM, Zoho CRM, Chidesk, Innovaphone,- Room automation, management of various contractors, technical monitoring
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Education
- MBA in International Hospitality & Luxury Brands, HospitalityIEMI-CMH Academy2017Mba in International Hospitality & Luxury Brands, Hospitality
- Bachelor of ArtsEcole de Savignac2014Bachelor's degree, European Bachelor of Arts (Hons) in International Hospitality Management