Freelancer profile translated to English.
Back to original languageAbout Camille-Coralie
I am **Camille-Coralie, a freelance consultant specializing in Customer Care, multichannel client support, and CRM**.
I assist B2B and B2C companies in the operational management of their customer relationships to offer a fluid, responsive, and high-quality user experience.
With an approach that is both operational and customer satisfaction-oriented, I intervene in the daily management of customer interactions, the improvement of user journeys, and the utilization of CRM tools.
🔹 Customer Care & Client Support
• Management of customer requests and multichannel support (email, chat, CRM, tickets)
• Monitoring and resolution of customer incidents and complaints
• Onboarding and support for users in mastering services
• Analysis of customer feedback (NPS, verbatim, satisfaction surveys)
• Identification of customer journey friction points and experience improvement
🔹 CRM & Relationship Marketing
• Utilization of CRM (HubSpot, Dynamics 365, Salesforce)
• CRM segmentation and emailing campaigns
• Monitoring of customer communication performance
• Contribution to the improvement of customer journeys and loyalty strategies
🎯 My goal: to help companies structure their customer relations, improve satisfaction, and offer a clear, effective, and human customer experience.
French
Native or bilingual
Can work on-site
Paris (up to 50km), Lyon (up to 50km)
Experience
- COSPIRITMedia Assistant & Operational SupportPRESS AND MEDIANovember 2025 - February 2026 (3 months)• Management and follow-up of CRM tickets related to display campaigns• Coordination with advertising agencies for campaign monitoring• Quality control of over 400 advertising visuals• Reporting and operational monitoring of campaigns
- AKENDEWACustomer Care & CRM OfficerEDUCATION AND E-LEARNINGJanuary 2024 - September 2025 (1 year and 8 months)• Management of user requests and ticket follow-up to ensure a smooth customer relationship• Onboarding and support for participants in training programs• Management of customer communications and participation in emailing campaigns via HubSpot• Analysis of customer feedback and improvement of user experience
- SCALIANCRM Support & Customer Relationship OfficerDIGITAL AND ITJune 2021 - July 2023 (2 years and 2 months)• Management of prospect and client interactions in the Dynamics 365 CRM• Participation in emailing campaigns and performance analysis• Coordination with marketing and sales teams on relationship actions• Contribution to user request monitoring and CRM process improvement
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Education
- Master of Science Data Analytics & Marketing ManagerINSEEC2023Formation spécialisée dans l’exploitation des données pour piloter des projets marketing et relation client orientés performance. 📌 Compétences développées : • Coordination et pilotage de projets digitaux et CRM • Analyse des données clients et exploitation des insights • Suivi de performance des actions marketing et relationnelles • Collaboration avec les équipes marketing, data et commerciales
- Master, Marketing and Sales - Marketing and Customer Relationship TrackUniversity of Haute-Alsace2021Formation centrée sur la fidélisation, la satisfaction client et la gestion de la relation client. 📌 Compétences développées : • Marketing relationnel • Gestion de la relation client et satisfaction client • Gestion des réclamations et qualité de service • Stratégie omnicanal et performance commerciale
Skill set
Categories
- Other