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Bruno CorensBC

Bruno Corens

Experienced Operations & Customer Service Manager

€800/day
Antwerpen, BE
15+ years
Operational Excellence
Customer Service
Financial Reporting
Business Process Improvement
Team Management

Average response time: 1 hour

Freelancer profile translated to English.
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About Bruno

I am strong in analyzing, planning, organizing, collaborating, and guiding multidisciplinary teams towards a commonly shared goal. I always strive for the implementation of concrete process improvements for customer satisfaction and cost efficiency. As head of customer services and operational teams in rapidly changing markets, I have created value in Customer Experience for over 15 years in both B2C and B2B.
Telecommunications
Banking and Financial Services
Air Transportation and Tourism

  • Dutch

    Native or bilingual

  • French

    Fluent

  • English

    Fluent

  • German

    Conversational

Can work on-site
Antwerpen (up to 50km)

Experience

  • Experience Antwerp
    • General Manager
    TRAVEL AND TOURISM
    November 2022 - Today (3 years and 7 months)
    Antwerp, AN, Belgium
    • Daily management of the company
    • Financial responsible
    • Stakeholdership
    • Contract management
  • Experience Antwerp
    • Finance & Operations Manager
    TRAVEL AND TOURISM
    November 2020 - October 2022 (2 years)
    Antwerp, AN, Belgium
    • Fully setting up the company (start-up)
    • Operationally and financially responsible
    • Team composition and process setup
    • General management
  • Het Reishuis
    • Operations Manager
    TRAVEL AND TOURISM
    January 2020 - March 2020 (2 months)
    Mechelen, AN, Belgium
    • General management
    • Facilitating the processing of daily activities
    • Analysis of processes and making proposals for improvement
    • Monitoring quality and service
    • Seeking efficiency within the organization
    • Guiding growth plans and managing booking platform
    • Digitalization
    • Creating and updating dashboards
Check out Bruno's experience

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Education

  • Higher Economic Education (KT): Business Administration option Accounting-Taxation
    Sint Eligiusinstituut
    1995
    Hoger Economisch Onderwijs (KT): Bedrijfsadministratie optie Boekhouden-Fiscaliteit
  • Higher Economic Education (LT): Lic. Commercial Sciences
    Handelshogeschool
    1994
    Hoger Economisch Onderwijs (LT): Lic. Handelswetenschappen
Check out Bruno's education

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