Freelancer profile translated to English.

Description

We support companies in customer service, with email inquiries, telephone service, and general back-office tasks. Our focus is on handling inquiries reliably, friendly, and in a structured manner, to relieve companies in their daily operations.

Since April 2026, we have been operating independently, primarily supporting small businesses and online shops in keeping track of customer inquiries and remaining accessible.

Our tasks include, among others:

• Customer service via email

• Telephone support

• Processing customer inquiries

• Back office & organization

• Support in daily business

We work reliably, solution-oriented, and customer-friendly, and look forward to new projects and long-term cooperation.

Industry field of expertise

Languages

German
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

TiCo Kundenservice
Self-employed
April 2026 - Today (2 months)
• • Support with customer inquiries
• • Telephone communication
• • Organization and structured processing of inquiries
• • Support for small businesses in daily operations
ABOUT YOU / NEW Energie / 1&1
Customer Service
September 2021 - September 2025 (4 years)
Schwerin, Germany
Professional experience in customer service through activities at ABOUT YOU, NEW Energie, and 1&1.
Experience in processing customer inquiries via email and telephone, friendly customer communication, and structured support in daily service operations.
Confident interaction with customers, solution-oriented work, and reliable handling of concerns.
Customer Service Customer Communication Email Support Telephone Support Customer Care