Freelancer profile translated to English.

Description

Hello! My name is Benoit and I offer reliable, fast, and professional customer support via email and chat.

With over 10 years of experience in management, communication, and coordination, I am capable of handling requests with seriousness, clarity, and responsiveness.

I have worked in China, Vietnam, Bulgaria, and France, which has given me a strong ability to adapt, work autonomously, and a great ease with multicultural environments.

👉 I can help you with:

Responding to customer emails

Online chat support

Order / Return tracking

Management of simple support (SaaS, e-commerce, marketplace)

Moderation & quick replies

Virtual assistance

Simple administrative tasks

👉 My strengths

Native French speaker

Fluent English speaker

Clear and professional communication

Availability 5 PM–1 AM

Possibility to handle emergencies outside of hours

Serious, reliable, fast

Very good writing quality

👉 Equipment

Personal computer

Stable & fast internet

👉 Goal

To offer you fluid, professional, and fast customer support, with great availability.

Do not hesitate to contact me, I am available immediately.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

ACF Partners
Operations Manager
January 2021 - January 2024 (3 years)
Complete operations management, internal coordination, problem-solving, indicator tracking. Request management, daily follow-up, organization, working under pressure. Written communication, negotiation, supplier follow-up and coordination. Customer relations, needs analysis, solutions-oriented. Customer service, simple request management.
Customer Relationship Management Organization & Task Management Writing understandings needs Project Management
ACF Partners
Procurement & Transport Manager
January 2017 - January 2020 (3 years)
Purchasing management for Luxury groups for packaging, and the transportation of products to various sales locations worldwide.
ACF Partners
Buyer
January 2015 - January 2017 (2 years)
Purchasing products directly from factories, negotiations, audit organization, and quality control