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Benjamin H.BH

Benjamin H.

IT/Telecom Production Support

€320/day
Lyon, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Benjamin

With 9 years of experience in telecommunications and networks (Orange, SFR, Allianz, Covage), I work on multi-technology environments with a keen sense for troubleshooting and proven operational rigor. Curious and adaptable, I am open to evolving towards broader IT environments beyond the sole telecom field.
  • French

    Native or bilingual

  • English

    Conversational

Can work on-site
Lyon (up to 20km)

Experience

  • Tibco Services
    Production Technician - Altitude Infra
    TELECOMMUNICATIONS
    December 2025 - Today (6 months)
    Lyon, France
    COVAGE Mission:
    • End-to-end configuration of customer CPEs (collection - POP - CPE)
    • Multi-manufacturer configuration: encapsulation, MPLS, trunk, VLAN, QinQ, rate-limit, flow, profile policy
    • Order management and tracking via ticketing tools
    • Configuration reporting
    Telecommunications IT Support Cisco Nokia Huawei
  • Tibco Services
    IP Network Administrator Cisco L1
    TELECOMMUNICATIONS
    March 2021 - December 2025 (4 years and 9 months)
    Lyon, France
    SFR / DCN Mission:
    • Remote deployment of Cisco switches and routers with field technicians
    • Commissioning - SWAP - upgrade of equipment: 4G and FTTH links, site interconnection with WDM teams
    • Multi-service network troubleshooting (access, backbone, IP, VoIP)
    • Drafting of reports and SFR reporting
    • Cross-functional collaboration: network engineers, project managers, field technicians
    Telecommunications Networks and Telecoms Technical Support Cisco
  • Tibco Services
    IT SD-WAN VMware Support - NOC
    TELECOMMUNICATIONS
    July 2019 - March 2021 (1 year and 8 months)
    Lyon, France
    Allianz Mission:
    • Real-time network alarm monitoring across 2,500 agencies: incident detection
    • Management of internal tickets and tickets to operators (SFR, Bouygues)
    • Contacting agencies for initial diagnostics; triggering internal and external escalations
    • Verification of datacenter routes; detection of VeloCloud hardware faults; management of agency changes
    Networks and Telecoms Telecommunications IT Support SD-WAN VMWARE

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Education

  • Master 2
    ESC Amiens
    2012
    Master 2
  • Bachelor's Degree, Political Science
    University of Picardie Jules Verne (UPJV)
    2010
    Licence, Sciences Politiques

Certifications

  • Network Equipment and Basic Configuration
    Cisco
    2023
  • Fortinet NSE2
    Fortinet
    2023

Skill set

Categories