Freelancer profile translated to English.

Description

AI Project Manager | Facilitator | Product & Process Automation

I help business, product, and support teams transform their AI ideas into concrete, useful, and adopted solutions.

With 20+ years of experience in development, technical management, product, application support, and process improvement, I work at the intersection of business, tech, and organization.

My goal: identify the right use cases, simplify processes, automate what can be automated, and guide teams in the realistic adoption of AI.

What I do

Identify and prioritize useful AI use cases
Define business needs and translate them into operational solutions
Lead AI workshops with business, product, support, and IT teams
Manage POCs, MVPs, or automation projects
Structure AI-augmented workflows
Create guides, prompts, and best practices
Support field adoption

My added value

Hybrid profile: product, tech, support, delivery, and facilitation
Ground-level perspective: I start with real pain points, not buzzwords
End-to-end vision: business needs, process, data, tools, adoption
Solid technical background: APIs, SQL, web, automation
Pragmatic approach: useful, maintainable, and measurable solutions

Example projects

Internal AI roadmap
AI use case prioritization
Internal assistant for qualifying requests
AI-exploitable knowledge base
Automation of documents, summaries, reporting, or support tasks
AI ideation, scoping, or adoption workshops

Representative experiences

Bpifrance: support, incident backlog, KPIs, dashboards
Webedia / Carburant: digital projects, technical coordination, deployments

Tools

Generative AI, prompts, assistants, augmented workflows
Jira, Notion, Zendesk, Confluence, GitLab
APIs, SQL, Postman, Laravel, PHP, MySQL
Reporting, dashboards, automation, documentation

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km), Lille (up to 50km), Toulouse (up to 50km), Lyon (up to 50km), Marseille (up to 50km)

Bpifrance
Online Banking Partner Support Manager
PUBLIC SECTOR
March 2020 - Today (6 years and 2 months)
Maisons-Alfort, France
Context:
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Structuring support and incident governance for a partner online banking product (BEL).

Team:
----------
Management of 2 CSMs + coordination of a backlog involving 10+ contributing teams.

Role:
-------
Incident management, backlog (~100), communication (weather/dashboards), KPIs & reporting, Zendesk/Notion configuration, development/maintenance of an interconnected internal tool (15+ tools), Scrum coaching (2 teams).

Results:
-----------
Structured operational governance + industrialized support (processes & tools)

Skills:
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Laravel · Datadog · Zendesk · Notion · DevOps · PHP · REST API · Key Performance Indicators · Team Management · Project Management · Customer Service · Customer Service Management · Customer Satisfaction · Scrum · Agile Project Management · Agile Methods · Agile · Software Observability · GitLab · PostgreSQL · Knowledge Management · JIRA · Confluence · Process Optimization · Elasticsearch · Apache Kafka · Redhat · Sentry · Qlik Sense · OpenID Connect (OIDC) · Amazon S3
Zendesk CSM Scrum Customer Service Team Management
Webedia
Technical Project Manager
ENTERTAINMENT AND LEISURE
July 2015 - December 2018 (3 years and 5 months)
Levallois-Perret
Context:
------------
Technical management of websites / web magazines (Bel, L’Oréal, Ubisoft, Franprix, etc.) + deployment of a SNCF business application.

Team:
---------
Coordination of international teams (Serbia / Russia) + interface with Creative/Design, Front-end, QA.
Role: Estimations, delivery organization (backlog/prioritization/arbitration), deployment, operational monitoring, code reviews, quality contribution.

Tools:
---------
Jira, GitLab, PHP, MySQL

Results:
------------
Delivery of multiple brand platforms / websites + SNCF business application, with multi-team coordination

Skills:
----------------
PHP · Zend Framework · API Testing · REST API · Facebook API · MySQL · Quality Assurance · Log Analysis · Search Engine Optimization (SEO)
SEO
Probot
CTO
SPORTS
January 2019 - March 2020 (1 year and 2 months)
Paris
Context:
-----------
Building a platform (POC) for the FFF to manage an amateur football tournament (organization + monitoring).

Team:
---------
Recruitment and management of 4 developers.

Role:
-------
Scoping & delivery, development supervision, infrastructure & deployment, UI/UX consistency (Design System), testing/acceptance (UAT).
Management of other operations (Arkema, Intermarché).

Results:
-----------
Platform delivered to manage the tournament and disseminate information to participants

Skills:
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DevOps · Recruitment · Team Management · Heroku · AWS · Laravel · PHP · PhpMyAdmin · MySQL · VueJS
Team Management Vue.js Laravel