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Beatriz MorenoBM

Beatriz Moreno

Customer service, management, and virtual assistant

€125/day
Corvera de Asturias, ES
0-2 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Beatriz

My name is Beatriz and I am a virtual assistant specializing in customer service and remote administrative support. I have experience in demanding environments such as hospitality and retail, where organization, speed, and professional customer interaction are key.
My work style is practical, organized, and results-oriented. I adapt quickly to the processes of each project, prioritize tasks, and maintain clear communication so that my clients don't have to worry about day-to-day management.
I provide peace of mind and efficiency: I respond to clients by email or chat, manage schedules and basic administrative tasks, and help processes flow without errors or delays. My goal is for my clients to save time, improve their users' experience, and be able to focus on growing their business, knowing that the operational side is well covered.
  • Spanish

    Native or bilingual

  • English

    Conversational

Remote only
Primarily works remotely

Experience

  • Alimerka
    Cashier and stocker
    July 2025 - November 2025 (4 months)
    Checkout, customer service, merchandise stocking, cleaning, and product expiration control.
    Customer service people skills
  • Ibis
    Receptionist
    April 2025 - June 2025 (2 months)
    In-person and telephone customer service, check-in and check-out management, room assignment and availability control, reservation and billing management, and use of office software (Word, Outlook, and PMS FOLS).
    Organization Schedule Management
  • Salón Canino Élite
    Internship in dog and cat grooming and aesthetics
    November 2024 - April 2025 (5 months)
    Grooming tasks: cuts, scissor handling, stripping, brushing, and baths associated with the homologated accreditation of Allianz Canine.

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Education

  • Hygiene and aesthetic care for pets
    Alianz Canine Worldwide International
    2025
    Cuidados higiénicos y estéticos de animales de compañía
  • Assistance in clinical care in veterinary centers
    Alianz Canine Worldwide International
    2024
    Asistencia a la atención clínica en centros veterinarios

Skill set

Categories