About Beata
I help SaaS companies increase retention, secure renewals, and drive expansion revenue across enterprise and strategic accounts.
With 20+ years of experience in Customer Success, I specialize in managing complex environments and engaging C-level stakeholders to deliver measurable business outcomes.
🔹 What I do
Own and optimize the full customer lifecycle (Onboarding → Adoption → Renewal → Expansion)
Secure and grow ARR through structured renewal strategies
Reduce churn with proactive risk management and executive alignment
Drive customer adoption and value realization using data and success plans
Identify upsell and cross-sell opportunities to increase customer lifetime value
🔹 My approach
I combine a data-driven methodology (usage, health scores, KPIs) with a high-touch executive engagement model to position Customer Success as a key revenue driver.
French
Native or bilingual
English
Fluent
Polish
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- BRAINCUBE–Versailles,StrategicCustomerSuccess ManagerMay 2023 - December 2025 (2 years and 7 months)FranceOwn end-to-end Customer Success for strategic SaaS accounts Drive renewals, retention, and expansion revenue Build and execute success plans aligned with customer business goals Engage C-level stakeholders and act as trusted advisor Identify growth opportunities using usage data and health metrics Collaborate cross-functionally to improve customer outcomes
- PALOALTO NETWORKSStrategic Relationship Representative - Cortex (January 2022 - November 2022 (10 months)Boulogne-Billancourt, FranceLed renewal strategy for strategic enterprise customers Owned forecasting, contract negotiations, and deal closure Secured recurring revenue and minimized churn risk Partnered with Sales, Finance, and Legal teams
- TALEND-SeniorCustomerSuccess&Subscription ManagerMay 2016 - December 2021 (5 years and 7 months)Suresnes, FranceManaged enterprise accounts across France, Spain, and Italy Drove onboarding, adoption, and long-term customer value Owned renewals and identified upsell/cross-sell opportunities Reduced churn through proactive engagement and success planning Built strong executive relationships and influenced strategy
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Education
- Master of Science in Business AdministrationUniversité ParisMaster of Science in Business Administration
- Bachelor in Business AdministrationIUT SceauxBachelor in Business Administration