BMFreelancer profile translated to English.
Back to original languageAbout Basma
With over 7 years of experience in business development, I support companies (SMEs, mid-cap companies, and large accounts) in achieving and exceeding their growth objectives.
✅ My expertise:
• Development and deployment of high-performance commercial strategies
• Customer portfolio development & key account loyalty
• Complex negotiation & B2B / B2C closing
• Management and coaching of sales teams
• Optimization of sales processes and implementation of KPIs
💡 My approach is based on listening, in-depth analysis of customer needs, and the search for tailor-made solutions to generate concrete and measurable impact.
🎯 Objective: to help my partners increase their revenue, secure their pipeline, and build lasting relationships with their clients.
French
Native or bilingual
Arabic
Native or bilingual
English
Fluent
Spanish
Conversational
Italian
Conversational
Can work on-site
Paris (up to 50km)
Experience
- SMARTRENTINGOperations ManagerOctober 2022 - March 2023 (5 months)Paris, France• Coordinate cleaning and maintenance service providers in the field• Resolve guest issues in apartments• Work closely with the rest of the operational team• Be in contact with apartment owners• Manage and lead a team• Performance management to ensure resource optimization and service quality• Report to management
- EFFYSales ManagerFebruary 2025 - September 2025 (7 months)Paris, France• Business development: Identify and prospect new clients (retailers, DIY stores) to grow company revenue• Key account management: Maintain strong relationships with existing clients, understand their specific needs, and propose suitable solutions• Sales monitoring: Ensure regular monitoring of sales performance, analyze sales, and adjust actions based on results and set objectives• Coordination: Collaborate with internal teams (marketing, logistics, customer service) to ensure customer satisfaction and operational efficiency• Reporting: Inform management about market evolution, trends, and client needs to contribute to company strategy development
- STUDY CALLInside Sales RepresentativeFebruary 2024 - February 2025 (1 year)Paris, France• Processing inbound & outbound leads◦ Manage and develop a B2C customer portfolio◦ Project presentation◦ Support, follow-up, and retention of existing customers to maximize their satisfaction• Offering solutions tailored to potential clients◦ Customer portfolio follow-up◦ Participation in meetings with operational management
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Education
- International Business DegreeESCE2018Licence Commerce Internationale
- Professional Baccalaureate: Customer and User Relations ReceptionLycée René Cassin2015Baccalauréat Professionnelle : Accueil Relation Clients et Usagers