Barney R.

Leading the Creative Services function within a fast-paced, integrated marketing agency, responsible for building and scaling the operational infrastructure that connects creative teams with account and strategy counterparts. Designed and implemented end-to-end workflow systems to support delivery across 15+ concurrent campaigns, reducing briefing-to-output friction and improving cross-departmental handoff quality.

Established resource planning frameworks, standardised project governance processes, and introduced structured feedback loops between creative, production, and client-facing teams. Responsible for growing the creative department, building hiring frameworks, onboarding processes, and performance structures, scaling the team to meet increased client demand while maintaining output quality and team wellbeing.

Championed a culture of operational clarity within the creative department: clear briefs, realistic timelines, and accountability structures that freed creative talent to focus on the work rather than the admin around it.

Co-founded and operated a food residency within a busy South London gastropub, building the business from the ground up alongside a business partner. Took full ownership of people operations, kitchen workflow design, supplier procurement, menu development, and front-of-house customer experience with little inherited infrastructure, team, or systems.

Designed and implemented all operational processes from day one: staff scheduling, stock management, supplier relationships, and quality control workflows. Built the brand identity and handled all marketing independently, from social media to community engagement. Delivered a 20% improvement in customer ratings and revenue within the first year of trading.

The experience sharpened instincts for fast-iteration operations, cultural coherence under pressure, and team identity-building in a high-stakes, real-time environment, skills that translate directly into any project and creative environment.

Digital and creative studio project lead, led delivery across 15+ concurrent accounts, spanning brand strategy, UX/UI, development, packaging, and campaign. Implemented project management infrastructure that improved delivery consistency across a multi-disciplinary team of 10+.

Experience across Cosmetics, Health, Luxury, Finance, Tech, FMCG, ESG.