Freelancer profile translated to English.
Back to original languageAbout Baptiste
Coming from an initial background inbehavioral research(ergonomics, sociology, anthropology, psychology), I support my projects with **user/customer experience transformation**.
➡️ As a **Lead UX**, I oversee projects through various stages:
- Defining needs and scoping the request
- Designing the research protocol
- Facilitating the exploration of selected users' behaviors
- Analyzing collected data and creating deliverables (user journeys, personas, empathy maps, etc.)
- Facilitating collective intelligence workshops (ideation, prototyping, focus groups, etc.)
- Designing solutions (mobile or desktop interfaces, space design, service design, etc.)
- Testing and iterating on solutions
- Supporting project teams in implementation (developers, etc.)
➡️ Using this methodology, the goal is not just to ergonomically redesign your solutions, but to create value for your end-users, as well as for your company (increasing customer satisfaction, conversion rates, revenue, etc.).
Whether your solution isbusiness software, an app, a B2B or B2C service, a product or service innovation**, there will always be a need to **enhance the experiencein the relationship between a user and your solution!
English
Fluent
French
Native or bilingual
Can work on-site
Orléans (up to 50km), Paris (up to 10km)
Experience
- ErgocentreLead UXCONSULTING AND AUDITSSeptember 2022 - Today (3 years and 9 months)Orléans, FranceLead UX on client support projects:
- defining project scopes
- choosing the research protocol method
- facilitating co-design
- creating deliverables (personas, user journeys, Figma mockups, etc.)
- Client relations
- NÉKOÉDesign Thinking Training - Innovating through UsageCONSULTING AND AUDITSMay 2022 - June 2022 (1 month)Orléans, FranceConducting training on innovation through usage:
- usage exploration module (data collection)
- data processing and analysis module
- solution prototyping module
- prototype testing module
- ERGOCENTREUX Designer & Project ManagerCONSULTING AND AUDITSMarch 2022 - May 2022 (3 months)Working on a project to digitize grant applications for a departmental council:- organizing workshops with users (agents and associations)- data analysis- writing user journeys- designing mockups and site maps- solution testing
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Education
- Master's in Motor ErgonomicsUniversity of Orléans2018Formation visant à acquérir des méthodes sur l'analyse de l'activité humaine dans tous contextes afin d'apporter de nouvelles solutions : - création de produits - création de services - adaptation d'un environnement à un contexte particulier Compétences : Etude utilisateurs ; exploration des usages ; animation d'ateliers de collaboration