Axel Nascimento

Technical Support and IT Infrastructure Specialist | Trilingual (FR/EN/PT) | +7 years of experience

Passionate about information technology, I am a specialist in technical support and IT infrastructure with over 7 years of experience managing complex hybrid environments (Azure/On-premises). With cybersecurity skills, I master the implementation of advanced protection measures, and the detection and response to security incidents.

My expertise includes the administration of Active Directory and Azure AD, ensuring efficient management of users, groups, and security policies. I also manage extensive IT fleets of over 400 devices (Windows, mobile), deployed and maintained via SCCM and Intune, guaranteeing centralized monitoring and rigorous compliance.

As a Level 2/3 support, I can quickly diagnose and resolve critical incidents, strictly adhering to SLAs with a resolution rate exceeding 95%. My customer service orientation and ability to communicate technical solutions clearly enable me to effectively meet user needs, even in demanding multicultural contexts.

With a proactive approach, I excel in managing requests through ITSM tools such as Service Desk and BMC Remedy, following ITIL best practices. I have participated in the real-time monitoring of critical servers (Windows Server) and high-availability network infrastructures (24/7), ensuring optimal service continuity.

My rigor and commitment guarantee smooth operations, enhanced security, and maximum user satisfaction. I am ready to bring my expertise to a dynamic team, contributing to operational excellence and the continuous evolution of the IT infrastructure.