Freelancer profile translated to English.

Description

I support companies in managing their customer relations and organizing their support, with a practical and field-oriented approach.

Coming from operational management and customer relations roles, I have developed the ability to handle diverse requests, manage complex situations, and maintain a smooth customer experience, even in demanding environments.

I specialize in:

– Managing customer requests (email, chat, tickets)

– Resolving issues and following up on sensitive situations

– Supporting users

– Structuring and improving support processes

Autonomous, rigorous, and responsive, I am quickly operational and adapt to existing tools and organizations.

My goal: to save you time, secure your customer relationships, and improve the quality of your support.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Tours (up to 50km)

L'Accalmie / L'Idée Hall
Manager – Operational Management & Customer Relations
RESTAURANTS AND FOOD SERVICE
January 2022 - January 2026 (4 years)
Tours, France
As a manager, I was responsible for the daily management of customer relations in a demanding environment with high expectations and sometimes sensitive situations.

I handled complaints, resolved customer issues, and maintained a consistent quality of service, even during tense or busy periods.

In parallel, I organized and managed the activity: team coordination, administrative management, and performance monitoring, with regular adjustments to improve customer experience and operational efficiency.
Operational Organization Customer Relations Management of Complex Situations Team Coordination Performance Monitoring
Tours Métropole et CCAS
Occupational Risk Prevention Advisor
PUBLIC SECTOR
January 2022 - January 2023 (1 year)
Tours, France
Analysis of needs and implementation of solutions in a public sector environment with significant organizational and human challenges.

Management of cross-functional projects, coordination with different decision-making levels, and support for teams in implementing actions.

Work on the analysis and optimization of processes, with a structured and operationally efficient approach.
Operational Organization Process Structuring Cross-functional Coordination Project Management Needs Assessment and Analysis
Airbus (missions pour EFS, Latecoere, Aqualeha, Daco Bello)
HSE Engineer/Project Manager
AVIATION AND AEROSPACE
September 2015 - July 2021 (5 years and 10 months)
Toulouse, France
Interventions in industrial environments (Airbus, EFS, Latecoere, Aqualeha, Daco Bello) in HSE and organizational roles.

Management of cross-functional projects, process optimization, and operational structuring in demanding contexts.

Team support, training, and performance monitoring, with an approach focused on efficiency and continuous improvement.
Process Structuring Cross-functional Coordination Project Management Operational Organization Training