Freelancer profile translated to English.

Description

I am a Virtual Assistant specializing in operations, commercial support, and process organization for service companies, events, and growing businesses.

Over the last year, I worked as a Virtual Assistant at Artistealo, a service platform for events, supporting the daily management of clients, professionals, and requests. I handle customer service via WhatsApp and email, request follow-up, coordination between clients and providers, budget review, project posting, provider search, CRM management, information organization in Google Sheets and Excel, report generation, after-sales support, and issue resolution.

Additionally, I have over 10 years of experience in sales, customer service, and commercial management, which allows me to understand the real needs of a business and not be limited to just executing tasks. I can help you organize processes, follow up with clients, improve internal communication, organize databases, create reports, and optimize daily work.

I also develop practical tools in Google Sheets and Excel, such as dashboards, sales controls, tracking systems, automated reports, simple CRMs, budget controls, inventories, and commissions.

My focus is to help you save time, reduce errors, improve sales follow-up, and have clearer information for decision-making.

Languages

Spanish
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Artistealo
Virtual Assistant | Operational and Commercial Support
ENTERTAINMENT AND LEISURE
August 2025 - Today (1 year)
Madrid, Spain
Support in the operational and commercial management of a service platform for events, providing daily support to clients, professionals, and active requests.

My responsibilities include customer service via WhatsApp and email, request follow-up, coordination between clients and providers, budget review, project posting, provider search, CRM management, information organization in Google Sheets and Excel, report generation, after-sales support, and issue resolution.

I also support database updates, information control, tracking the status of each request, and communication with involved parties to ensure a clearer, more organized, and efficient experience.

My work contributes to improving response times, keeping information centralized, facilitating sales follow-up, and ensuring a better experience for both clients and professionals.
Microsoft Excel WhatsApp Business Customer Service CRM Google Sheets
One Dental Center Clínica Odontológica
Administrator and Receptionist | Customer Service
MEDICAL
February 2025 - May 2025 (3 months)
Quito, Ecuador
Administrative, customer service, and operational support in a dental clinic.

My responsibilities included appointment coordination, in-person and telephone patient service, medical schedule management, appointment confirmation, treatment follow-up, communication with dentists, providers, and patients, basic inventory control, and logistical support at reception.

I also supported information organization, record updates, request management, and query resolution, maintaining clear communication and close attention to improve the patient experience.

This experience strengthened my skills in customer service, organization, schedule management, effective communication, follow-up, and operational management.
Customer Service WhatsApp Business Writing and preparation of documents, reports, and summaries Reporting Operational Support
Intensive Care Group
Digital Marketing and Content Management Support
HEALTH AND WELLNESS
September 2024 - September 2025 (1 year)
Quito, Ecuador
Support in digital marketing, content management, and information organization for a health sector brand.

My responsibilities included planning and reviewing social media content, digital communication support, publication organization, task tracking, basic results analysis, metrics review, and report generation to improve online presence.

I also supported information organization, text writing, digital asset coordination, and communication action tracking, maintaining a clear, organized focus aligned with the brand's objectives.

This experience strengthens my profile in virtual assistance, organization, digital communication, attention to detail, reporting, and operational support in digital environments.
virtual assistance Social Media Management Digital Marketing Customer Service Writing and preparation of documents, reports, and summaries