About Arnaud
- Manage emails and messaging
- Organize schedules and reminders
- Post on social media
- Automate prospecting
- Generate quotes, invoices, and follow-ups
- Manage incoming and outgoing calls
- Optimize customer service via chatbot
- ...
French
Native or bilingual
English
Native or bilingual
Spanish
Fluent
Experience
- Let's Sport
On Malt
AI Agent Architect – Email AutomationSPORTSMay 2026 - June 2026 (1 month)Saint-Georges-sur-Meuse, BelgiumDesign and deployment of an AI agent for email management for Let's Sport.The agent runs autonomously every 30 minutes: it analyzes incoming emails, categorizes them by subject, then routes them to one of the three team members based on defined business rules. A list of common subjects has been created with a response direction for the agent. If the request is not on the list, the agent responds based on established rules and company information.Depending on the type of request, the agent chooses to send the response directly or leave it as a draft for human validation — ensuring control and responsiveness for sensitive topics.For certain specific emails (monitor candidates), we have integrated a dynamic form with a script to collect information (age, availability, etc.) automatically in a Google Sheet. - 8hours.aiFounderSOFTWARE PUBLISHINGJune 2022 - Today (4 years)Bruxelles, BelgiumDeployment of AI agents that automate repetitive tasks for SMEs in order to revalue our 8 daily working hours.Our agents:📞 Handle incoming and outgoing calls autonomously📧 Sort and respond to emails, escalating to a human in case of critical messages💬 Respond to WhatsApp messages and other messaging apps📅 Add, move, and organize items in the schedule, and automatically notify participants📱 Publish content on social media, several times a day if necessary, without human intervention🎯 Perform prospecting via LinkedIn or email📝 Generate personalized commercial offers🧾 Create and send invoices💳 Follow up on and manage unpaid invoices🤖 Optimize customer service with a chatbot that knows your entire company📢 Launch and manage Facebook advertising campaigns
- SD Worx People solutionsProject ManagerSOFTWARE PUBLISHINGSeptember 2022 - Today (3 years and 9 months)Málaga, Spain- Responsible for the AI program for SD Worx: management of a program of 33 AI projects for the company- Management of internal and external projects related to HR software (SAP SuccessFactors) and PSA (Kantata)
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Education
- Master's degreeEcam2014master's degree
- Bachelor's degreeHenallux2013Bachelor's degree
Certifications
- Kantata SX | Administration Foundations CertificationKantata2025
- SAP Certified - Project Manager - SAP Activate for Agile Implementation ManagementSAP2024