Freelancer profile translated to English.

Description

IT Transformation Consultant & Senior Project Manager, I help large companies secure the deployment of their critical infrastructures and support their technological transformation across departments (IT, Operations, Marketing, Management).

With over12 years of experiencein managing large-scale IT and telecom programs, I have led projects with significant strategic stakes. I notably supported the modernization of massive infrastructures directly impacting major industrial players and millions of end-users.

My expertise includes:

*Defining stakes (ROI, MTTR, SLA)to propose a suitable deployment strategy and governance.

*Securing infrastructure (ITIL, MCO)to ensure absolute service continuity during migrations or service launches.

*Leveraging Data (Dashboards, automation)to align technical aspects with business needs and facilitate decision-making.

*Ensuring end-to-end project management (PMP, PRINCE2, Agile)in high-pressure environments.

Here are some examples of potential collaborations:

💼IT Transition Management(Program Management, PMO, Transformation)
🏗️Infrastructure Deployment & Migration(End-to-end management, B2B private networks, Edge Computing)
📊Data Product Management(Observability, business tools, automation)
🛡️Crisis Management & Business Continuity(Security, processes)
🤝Vendor Management(Management of suppliers, partners, and integrators)
🧭Governance & Strategy(IT/Business Alignment)

With a dual engineering degree and anExecutive MBA from Sorbonne**, I am adept at working with demanding decision-makers where **excellenceand risk management are non-negotiable.

I bring the rigor of engineering combined with the vision of a strategic partner, while ensuring a constructive andtrustingwork environment 🤝

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km), Reims (up to 10km), Lille (up to 10km), Charleville-Mézières (up to 10km)

Groupe Bouygues
Product Manager – Observability Platform & Customer Experience
CONSULTING AND AUDITS
September 2024 - April 2026 (1 year and 7 months)
Paris, France
Mission:
End-to-end management (POC to commercialization) of a strategic internal solution for infrastructure visibility, aiming to align Technical, Sales, Marketing, and Customer Experience departments.

Objectives:
Create a single source of truth to visualize incidents, ongoing work, and saturation in real-time.
Massively reduce the volume of customer support calls and optimize technical resolution times.

Key Actions Taken:
⚙️ Interactive Portal Design: Created an interface to identify ongoing incidents by address, with estimated restoration times.
🧩 Automation and Alerts: Implemented an automatic notification engine post-subscription (alerts for disruptions and return to normal).
🤝 Customer Data Valorization (Crowdsourcing): Used generated data to report technical alerts in real-time and guide prioritization.
🎯 Performance Management: Created custom dashboards for Top Management, Marketing, and Data Scientists.

Results:
Operational Impact: Validated reduction in analysis and resolution time (MTTR) by 30% to 40% through data automation.
Financial & Customer Impact: 15% to 20% decrease in incoming calls, leading to a direct reduction in support costs (OPEX) and improved user satisfaction (CSAT).
Strategic Impact: Successful alignment between IT and Business silos (Marketing/Sales) around a single source of truth.

Keywords:
Product Management, observability, automation, data analytics, dashboards, customer experience (CX), crowdsourcing, cross-functionality, incident management (ITSM).
Product Management Data Analytics Customer Experience Incident Management Cross-functionality
Groupe Bouygues
Program Manager IT – B2B Private Infrastructure & Edge Computing Solutions
CONSULTING AND AUDITS
January 2022 - September 2024 (2 years and 8 months)
Paris, France
Mission:
Creation and commercial launch of highly secure private and hybrid network solutions for major industrial clients.

Objectives:
Transform technological Proofs of Concept (POCs) into packaged and profitable commercial offers. Ensure absolute infrastructure reliability for critical industrial environments.

Key Actions Taken:
⚙️ IT Architecture: Defined the complete operational architecture, from peripheral equipment monitoring to the network core.
🧩 ITIL Structuring (MCO): Created troubleshooting methods, defined incident resolution processes, and exchange flows.
🤝 Governance: Standardized on-site intervention methods and rigorous management of supplier contracts.
🛡️ Quality Management: Managed Change Management (hardware evolutions) and handled customer complaints to ensure compliance.

Results:
Reliability: Absolute adherence to critical SLAs (>99.9%) required by major industrial clients (zero tolerance for downtime).
Business: Successful transformation of Proof of Concept (POC) phases into standardized, usable, and profitable commercial offers.
Governance: Legal and operational security through strict management of supplier contracts and MCO (Maintenance in Operational Condition) processes.

Keywords:
IT Architecture, Edge Computing, private networks, Maintenance in Operational Condition (MCO), ITIL, SLA, Vendor Management, Industry 4.0, B2B.
IT Architecture MCO SLA Vendor Management Industry 4.0
Groupe Bouygues
Senior Project Manager – Critical Migration & Crisis Management
TELECOMMUNICATIONS
January 2019 - January 2022 (3 years)
Boulogne-Billancourt, France
Mission:
Led a strategic hardware replacement program ("swap") following regulatory compliance constraints.

Objectives:
Hot-migrate a park of strategic sites without any impact on the final customer experience.
Ensure service continuity and the company's legal security.

Key Actions Taken:
🚀 Technical Migration Management: Led the "hot" replacement of a critical park of over 3,000 strategic sites.
🧩 Process Optimization: Created and implemented optimization methods and RACI matrices.
🤝 Transverse Coordination: Established smooth interaction flows with network operations teams.

Results:
Risk Management: Successful hot migration of over 3,000 strategic sites with a zero rollback rate, ensuring complete transparency for end-users.
Compliance & Budget: Secured the company's regulatory compliance objectives, strictly adhering to tight deadlines and allocated budgets.

Keywords:
Crisis Management, infrastructure migration, change management, risk management, business continuity, MCO, QoS.
Crisis Management Infrastructure Migration Change Management & Project Governance Risk Management Business Continuity (DRP / BCP)

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Executive MBA
IAE Paris - Sorbonne Business School
2024
Engineer
ESIGELEC
2014

PMP
Project Management Institute
2018
Schedule Management Communication Management Project Management Risk Management Cost Management Quality Management
Professional Scrum Product Owner (PSPO I)
Scrum.org
2020
Agile Method Scrum Professional Scrum Product Owner

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Arnaud O.

Project Manager | PMO | Transformation & Infra

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