Freelancer profile translated to English.
Back to original languageAbout Arnaud
Hello everyone 👋
I'm Arnaud, a User Researcher & UX Researcher with several years of experience in start-ups, scale-ups, and large corporations, specializing in both B2B and B2C.
Passionate about user experience (UX) and cognitive sciences, I'm here to help you improve your offering or product!
I offer my skills to better understand your users through qualitative and quantitative research methods, as well as mixed methods.
My services include:
- Exploratory studies (Discovery), to understand your users' needs and profiles through interviews, focus groups, persona creation, and co-design workshops.
- User Testing to evaluate the interactions between your users and your product, and propose solutions to facilitate them.
- Organizing user research within your company (Research Ops), to make this process more efficient and coherent.
- Analyzing user feedback and creating a research repository (Atomic Research), to effectively track and leverage your users' opinions.
- Training to help you implement effective user research techniques, tailored for Product Managers, UX Designers, or anyone who wants to learn.
Feel free to contact me, I'd be delighted to discuss your project with you!
French
Native or bilingual
English
Fluent
Spanish
Fluent
Can work on-site
Paris (up to 30km), Lyon (up to 30km), Grenoble (up to 30km), Bordeaux (up to 30km), Marseille (up to 30km)
Experience
- Direction du numérique des Ministères SociauxUX ResearcherPUBLIC SECTORDecember 2025 - Today (6 months)Paris, FranceMission within the Digital Directorate of the Social Ministries to improve the accessibility of digital procedures related to child protection.- Research with two types of users with very different needs: state agents and social workers on one hand, families and individuals on the other.- Conducting user interviews, usability tests, and field observations to identify barriers to accessing procedures.- Close collaboration with the design and product teams to translate insights into concrete improvements.
- IDEMIALead UX ResearcherSOFTWARE PUBLISHINGSeptember 2024 - October 2025 (1 year and 1 month)Paris, FranceIn the payment and biometrics sector, I led the entire user research process for physical and digital products, in B2B and B2C contexts.- Conducting user interviews, usability tests, and quantitative studies to inform product decisions.- Implementing a centralized research repository to capitalize on and disseminate insights across the organization.- Guerrilla testing on physical products in real-world conditions (B2B and B2C) – a rare approach in this sector.- Facilitating workshops with product, design, and engineering teams.- Structuring Research Ops processes and tools to industrialize the approach.
- JedyLecturer UX Evaluation MethodsEDUCATION AND E-LEARNINGMay 2024 - May 2024Paris, FranceTeaching UX evaluation methods to Master 1 UX/UI students.- Designing and delivering courses on evaluation methods: user testing, heuristics, interviews.- Transmitting research best practices to future designers and researchers.
Recommendations
BB
+2
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Education
- Master 2 - Human-Machine Interactions, Cognitive SciencesUniversité Lumière Lyon 22018Master 2 - Interactions Homme Machine, Sciences cognitives
- Master in Fundamental & Applied Cognitive Sciences, Cognitive SciencesÉcole normale supérieure de Lyon2017Master sciences cognitives fondamentales & appliquées, Sciences cognitives