Freelancer profile translated to English.
Back to original languageAbout Ariane
Assistant with over 10 years of experience, I have worked in various environments ranging from SMEs to large groups. In recent years, as a freelancer, I have enriched my expertise in administrative and organizational management while developing skills in educational coordination and Customer Success Management. Whether for managing schedules, planning events, or managing training programs, I am versatile and capable of adapting to demanding tasks, while making it a point of honor to ensure quality service.
French
Native or bilingual
English
Fluent
Can work on-site
Rosny-sous-Bois (up to 50km)
Experience
- Social Media Lab - FormationsTraining ManagerOctober 2024 - February 2025 (4 months)1. Training Management and Coordination
- Organize and structure training paths in line with educational objectives.
- Ensure the implementation of training activities (planning, session monitoring, logistics).
- Coordinate trainers and ensure the quality of interventions.
- Ensure the adequacy of content and teaching methods to learner needs.
2. Learner Monitoring and Support- Manage learner onboarding and their follow-up throughout the training.
- Provide educational support to optimize their learning experience.
- Implement monitoring tools to measure progress and specific needs.
3. Administrative Management and Qualiopi Compliance- Ensure compliance with the Qualiopi framework and certification requirements.
- Implement and update quality processes related to training.
- Monitor administrative files and mandatory documents (evaluations, certificates, training agreements).
4. Continuous Improvement and Pedagogical Innovation- Analyze feedback from learners and stakeholders to improve training.
- Implement quality indicators and propose optimization actions.
- Explore and integrate new methodologies and digital tools adapted to social media training.
- L'Ecole GrainTraining AssistantAugust 2023 - February 2025 (1 year and 6 months)1. Registration and Administrative File Management
- Monitor CPF registrations and assist learners with their procedures. (Edof)
- Manage training files: verify supporting documents, track funding, and ensure document compliance.
- Act as a liaison between learners, funding organizations, and administration to ensure a smooth process.
2. Training Quality Monitoring and Compliance- Participate in the improvement of courses and processes in line with the quality framework.
- Update procedures according to regulatory changes and learner expectations.
3. Administrative Management- Monitor CPF payments and other organizations
- Invoicing
4. Customer Relations- Respond to inquiries from prospects and learners regarding training, funding, and registration procedures.
- Manage complaints and implement appropriate solutions.
- DoubleVirtual Executive AssistantJanuary 2022 - October 2024 (2 years and 9 months)1. Schedule and Email Management
- Plan and optimize meetings and appointments to ensure a smooth schedule.
- Proactive management of emails and messaging: sorting, prioritizing, responding, and automating routine tasks.
- Organize and monitor business travel (bookings, itineraries, roadmaps).
2. HR and Training Operations Support- Monitor recruitment, onboard employees, and manage administrative HR files.
- Coordinate training: manage CPF funding, Qualiopi compliance, and learner follow-up.
- Manage payroll elements and HR documents (contracts, onboarding, leave).
3. Event Organization and Logistics Management- Plan and organize team-building events, seminars, offsites, and strategic meetings.
- Manage bookings and coordinate service providers to ensure successful events.
- Create and track project timelines.
4. Administrative and Financial Support- Manage invoicing, quotes, expense reports, and payment tracking.
- Archive and track administrative and financial documents.
- Draft and translate documents, reports, and contracts.
5. Creation and Management of Communication Materials- Design newsletters, presentations, business cards, questionnaires, and surveys.
- Layout and structure documents to optimize internal and external communication.
6. Personal Task Management and Various Missions- Organize travel (bookings, Airbnb, visas, logistics).
- Manage personal purchases and services for clients (complaints, supplies, service provider research).
- Concierge services (booking management, cleaning logistics, client interface)
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Education
- Bachelor's Degree in Administrative Management, Bilingual EnglishH3 Campus2017
- BTS (Higher National Diploma) in SME/PMI Management AssistantLycée Anna Rodier2014