Freelancer profile translated to English.

Description

Hello 👋

Passionate about customer relations, I enjoy providing the best customer experience.

Beyond finding solutions to customer problems, I listen to every feedback in order to improve the product and processes, and thus prevent encountered problems from recurring.

🎯 Customer Success and Customer Support Missions: handling requests, resolving complaints, and improving customer experience.

🎯 Product and Customer Experience: Needs analysis, strategy and experience adaptation to best meet customer needs.

See you soon!

Antoine

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Paris (up to 20km)

ASPHALTE
Customer Care Specialist
FASHION AND COSMETICS
July 2025 - September 2025 (2 months)
Bordeaux, France
- Respond accurately and kindly to customer requests via email, Instagram, Facebook Messenger, and WhatsApp.

- Understand customer issues and provide concrete, quick, and appropriate solutions.

- Maintain a warm, professional tone of voice aligned with Asphalte's brand image.

- Report bugs, improvement ideas, recurring issues, or weak signals to the team.

- Be proactive in improving responses, processes, and customer experience.

- Work in coordination with the Care team to resolve complex cases.
Customer Care Customer Service
Beta Gouv - DINUM
User Support Officer - Pass Sport
PUBLIC SECTOR
July 2024 - December 2024 (4 months)
Paris, France
- Represent the program to users (beneficiaries and clubs)

- Maintain the relationship and listen to Pass Sport users

- Respond effectively to user questions and direct them to the right solution (up to 200 responses/day)

- Support the deployment of the program
User Support Customer Care Customer Service Ticketing
En Voiture Simone
Customer Care Representative
TRANSPORTATION
March 2023 - May 2024 (1 year and 2 months)
Paris, France
- Maintain high customer satisfaction by aligning with company values and following provided procedures.
- Request for general information
- Customer account management
- Precise identification of the student's request
- Implementation of assistance actions using the correct methods/procedures and tools
- Respect for the confidentiality of the information processed.
Zendesk slack Customer Support