Freelancer profile translated to English.

Description

I support companies in stabilizing, optimizing, and transforming their critical IT environments, with strong expertise in RUN, Delivery, and large-scale Network Operations.

With over 10 years of experience in demanding international contexts, I intervene where availability, performance, and resilience are non-negotiable:

👉 multi-cloud environments (AWS / GCP)

👉 global networks (WAN, DNS, security, interconnections)

👉 organizations undergoing transformation or under high operational pressure

🎯 What I bring concretely

IT RUN and production management (major incidents, problems, changes)
Structuring and improving ITIL processes (Incident, Problem, Change, SLA/OLA)
Coordination of technical teams and partners (internal / external)
Crisis management, executive post-mortems, remediation plans
Support for transformation projects without service disruption
Clear communication to business units and top management

🧠 My approach

Pragmatic, results-oriented, and business-focused.

I speak both technical and management languages, with a constant objective:

👉 secure the existing,

👉 streamline operations,

👉 prepare the future.

🏆 Why work with me?

Global vision (technical, process, human)

Strong ability to take the lead in complex contexts

Accustomed to international and critical environments

Rapid impact, without unnecessary overhead

📍 Available for Production Leader, Service Delivery Manager, Operations Manager, or RUN Manager roles

📅 One-time or long-term assignments – France / Remote / International

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Lille (up to 50km), Bruxelles (up to 20km), Valenciennes (up to 50km)

Decathlon
Production Leader
RETAIL (LARGE RETAILERS)
January 2024 - December 2025 (1 year and 11 months)
Lille, France
Management of international network operations, with a focus on service availability, performance, and security.
Incident & Problem Management : major incident management, post-mortem facilitation, OLA maintenance (>90%), MTTR reduction, and recurring incident reduction.
Operations Management : daily NOC coordination, change and deployment supervision, adherence to ITIL processes, and continuous RUN improvement.
Security & Resilience : vulnerability management, regular audits, disaster recovery plans, lessons learned, and environment hardening.
Team Management : supervision and mentoring of network engineers, workload management, prioritization, and performance tracking.
KPIs & Reporting : monitoring availability, user satisfaction, and RUN indicators; regular communication to stakeholders.
Key achievements : improved availability, reduced volume of recurring incidents, and increased user satisfaction.
Team Management Service Quality ITIL Delivery Management Operations Management
SNCF Connect & Tech
QoS Specialist/Cross-sectoral Change Lead
PUBLIC SECTOR
January 2022 - December 2023 (1 year and 11 months)
Lille, France
Management of service quality and change management to improve production performance and user satisfaction.
QoS & Performance : definition of key indicators, service quality monitoring, facilitation of awareness sessions on production best practices.
Incident Management : support coordination, business-critical incident management, implementation of an on-call and operational escalation process.
Change Management : risk and impact assessment, operational arbitration, intervention planning.
Key Users Network : development and facilitation of an ambassador network to ensure change continuity.
Customer Feedback : deployment of a customer satisfaction measurement system to guide improvement actions.
Key achievements : smoother changes, reduced operational risk, and measurable increase in user satisfaction.
Operations Management Change Management ITIL Incident Management Service Quality
SNCF Connect & Tech
Lead Run
PUBLIC SECTOR
October 2020 - December 2021 (1 year and 2 months)
Lille, France
Management of IT RUN and structuring of incident, problem, and change management.
Implementation of the Incident/Problem process, reduction of resolution times.
Coordination of support teams, operational rituals, corrective actions.
Definition of the change process, impact analysis, and arbitration.
Monitoring of RUN KPIs, ticketing industrialization, and continuous improvement.
Change Management Incident Management Operations Management ITIL Service Quality