Antoine B.

Built and led the (internal) Product, AI, Data and Ops Scale (Business Transformation) functions driving 2x YoY operational scale, supporting new verticals, and positioning Qida as Spain's leading provider and quality benchmark. Impact: 17,500+ clients served with 9.5/10 satisfaction; 5,000+ quality caregiving jobs created; corporate team expanded to 250+; strategic partnerships forged with leading banks, insurers, and hospital groups; positive EBITDA and GMV scaled to €90M+; raising €50M+ in total - €37M Series B.

Key achievements:

• Architected the company's scale engine: unified lead-to-lifetime funnel, performance-marketing pipeline, tiered cost-to-serve pricing, operational model, company-wide OKR/KPI system, and continuous quality assurance and feedback loop - foundation for 2x YoY growth and 3 new vertical launches.

• Defined, built, and implemented a company-wide ERP (Odoo): streamlined 100+ processes; automated 50+ workflows; eliminated 90% of legacy spreadsheets; cut manual effort by ~80%; equipped 150+ daily users with seamless end-to-end visibility from sales to service delivery; lifted NPS even as volume scaled.

• Designed and deployed modern data stack powering enterprise analytics: delivered real-time dashboards, multi-touch attribution for channel ROI, churn root-cause analysis, cohort-LTV modelling; automated all operational reporting; launched self-service insights platform; fostered data fluency culture leading to 90% of teams now pulling insights on demand; decision cycles from days to hours.

• Pioneered generative-AI adoption across the organization: launched a strategic roadmap; delivered 10 production use cases (incl. care-plan drafting, caregiver-CV auto-build, sales-quality monitoring, churn-risk scoring); embedded AI tooling in engineering. Impact: +30% productivity in key workflows; 40% more non compliant closings flagged; improved churn-risk detection by 20%.

Built and scaled the Health & Social Care People (i.e., caregivers) department (20+ FTEs) from the ground up, leading strategic efforts and supporting daily operations in caregiver attraction, selection, training, and staffing to support service delivery. Established scalable processes to meet operational growth and quality standards.

Key achievements:

• Designed and implemented high-volume recruitment pipelines, processing 1,000+ applicants per month.

• Led the screening and interviewing of 500+ candidates monthly, accrediting an average of 100 per month.

• Built a national pool of 3,000+ accredited caregivers & healthcare professionals in under 3 years.

• Supervised ~300 monthly staffings, with 85% first-preselection match rate and 4.7/5 client satisfaction.

Global player in temperature-controlled logistics for industry and health

• Supported directly the CFO on a €21M acquisition, mapped synergies and shaped post-merger strategy.

• Assessed new markets (incl. IVF logistics) and prepared the launch plan for a new subsidiary in Russia.